Sales Associate

Title: Sales Associate

Reports to: Director of Business Development

Status: Hourly - Non-Exempt

Hourly Range: $26.56 - $35.54 (aligned with company's pay band structure)

*Subject to Commissions

Summary Description

The Sales Associate assists with obtaining revenue through new client service contracts for FLORES. They are directly responsible for hitting revenue goals and bringing in new business. Our Sales Associate is the key in long-term client relationships and developing strategies that align with the Company's vision and goals. They personally demand customer service excellence and is a dynamic sales extraordinaire. Our Sales Associate is the face of FLORES, and our strongest champion of our core values: Service, Professionalism, Accuracy, Integrity, Teamwork and Family. You will be a strategic partner working alongside the Director of Business Development (DBD) to ensure that FLORES continues to be a leader in our industry. The ideal candidate will be organized, a quick study, self-starter, fast thinker, and a problem solver who thrives in a dynamic fast-paced environment and is always thinking five steps ahead to represent FLORES as the best strategic partner solution for potential customers.

Key Responsibilities

Securing New Business and Closing Sales

Identify and research potential clients through various platforms. (online networking, referrals, etc.) Securing new business and closing sales in alignment with customer success and company targets. Respond to inquiries and engage with leads in a timely and professional manner. Conduct product demonstrations for prospective clients. Develop, review, and report on the sales strategy. Close new business deals by developing and negotiating contracts. Understands the pricing structures to best serve both the business and client needs. Manage NDAs for FLORES and prospective clients. Ensure all contracts and service documents comply with legal and regulatory requirements.

Collaboration with Marketing

Work closely with the marketing team to align sales and marketing tactics and plans. Participate in marketing campaigns and initiatives to drive sales growth. Provide feedback to the marketing team based on client interactions and market trends. Propose and implement innovative ideas to enhance the brand's sales and marketing position.

Networking

Attend networking events to identify and pursue new business opportunities. Initiate contact with potential clients via cold calls, emails, and networking events. Build and maintain a repository of potential clients and industry contacts. Maintain strong FLORES social media presence via X, Facebook, LinkedIn, and Instagram. Stay updated with the latest sales tools, techniques, and best practices. Maintain confidentiality and integrity of research and networking data or initiatives.

Client Relationship Management

Build and maintain long-term relationships with clients. Work directly with the Director of BD & Client Services Department to ensure smooth integration of services. Assist with the coordination and promotion of FLORES client events. Understand client needs and tailor services to meet those needs. Conduct presentations and demonstrations of company services to potential clients. Work closely with other departments to ensure brand consistency. Under promise and over deliver. Provide FLORES platinum service promise with all interactions.

Sales Reporting and Analysis

Provide pipeline and revenue target reports to the Director of Business Development. Maintain accurate records of sales activities and client interactions. Use CRM software (e.g., HubSpot) to track and manage sales processes. Development of client progress reports, regular client contact providing status updates and needs, and communicating status updates across departments.

Market Analysis and Strategy

Conduct market research to identify trends and opportunities. Develop and implement strategies to increase market share. Monitor competitor activities and adjust sales strategies accordingly.

Customer Service

Provide support to new clients, ensuring quality standards and general transactional satisfaction. Conduct evaluation of customer satisfaction via customer service surveys. Maintain working knowledge of HR and Accounting principles, financial markets, and the analysis and reporting of financial data.

Project Management

Exhibit project management experience and the ability to work with status dashboards. Collaborate with internal teams to ensure client requirements are met. Research leveraging resources and channels of information as appropriate to gain insight into client needs. Perform other duties as assigned. Maintain confidentiality of clients. Travel as needed.

Qualifications

Education

• A Bachelor's degree in Sales and Marketing, Business Administration or related field is valued
• A high school diploma or equivalent is required

Experience

• 5 years of Sales and client management experience
• Strong knowledge of basic principles of Accounting, HR and Payroll
• Experience with CRM software

Skills & Competencies

• Strong active listening, learning and critical thinking skills with clients and others

• Solid interpersonal and analytical skills, to make sound judgement calls
• Outstanding customer service skills is essential
• Excellent written and verbal communication with various contacts and across various platforms
• Ability to work in a fast-paced, performance driven sales environment
• Proficiency in all aspects of Company's products and services
• Proficiency in using CRM software to manage and analyze customer interactions
• Proficiency in Microsoft Suite applications (e.g., Word, PowerPoint, Excel. TEAMs)
• Excellent teamwork skills to work effectively with cross-functional teams, being an ambassador of FLORES
• Ability to manage multiple projects simultaneously with strong organizational skills
• Ability to quickly adapt to changing trends and business needs, under pressure and with deadlines
• Ability to follow pre-established guidelines and workflows to perform a variety of functions
• Ability to follow professional appearance and dress code guidelines
• Strong project and time management skills
• Ability to work independently

Work Environment

This position operates in a professional office environment and requires regular use of standard office equipment such as computers, phones, and copy machines. Some travel to client sites may be required.

Physical Requirements

Must be able to sit for extended periods and work on a computer. Occasional lifting of up to 15 pounds may be necessary.

Benefits

Comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and opportunities for professional development.

Equal Employment Opportunity

FLORES is committed to providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

Important Disclaimer Notice - The job duties, elements, responsibilities, skills, functions, experience, education factors, and the requirements and conditions listed in this job description are representative only and are not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Salary : $27 - $36