Job Description
Job Description
Position Title : Branch Manager
Department : Operations
Reports To : Credit Union President
Employment Status : Full-Time
Position Overview
The Branch Manager is responsible for leading the daily operations, member services, and growth initiatives of a small credit union branch. This role ensures that the branch operates efficiently, adheres to compliance standards, and delivers excellent service to members. Additionally, the Branch Manager fosters a supportive work environment and builds strong community relationships to promote the credit union’s mission.
Key Responsibilities
1. Branch Operations :
- Supervise all daily branch operations, ensuring accuracy and efficiency in transactions.
- Oversee cash management procedures, including vault operations and balancing processes.
- Implement and enforce credit union policies, ensuring compliance with all regulatory requirements.
- Maintain branch safety and security, addressing potential risks proactively.
2. Member Services :
Ensure members receive exceptional service by resolving inquiries and issues effectively.Promote and recommend credit union products and services that align with member needs.Cultivate lasting relationships with members, emphasizing trust and financial education.3. Staff Leadership and Development :
Hire, train, and mentor branch employees, fostering professional growth and team engagement.Conduct regular performance reviews, providing actionable feedback and recognition.Manage staff schedules to optimize coverage and operational efficiency.Create a positive workplace culture that encourages collaboration and accountability.4. Business Development :
Develop and execute strategies to grow branch membership, deposits, and loan portfolios.Identify opportunities to enhance product usage and member engagement.Represent the credit union at community events, strengthening local partnerships and visibility.5. Financial Management :
Monitor branch budgets, ensuring expenses align with financial goals.Analyze key performance metrics, identifying trends and areas for improvement.Collaborate with senior management to establish and achieve branch financial targets.6. Compliance and Risk Management :
Stay informed on changes in financial regulations, ensuring branch operations remain compliant.Prepare for and manage internal and external audits, addressing findings promptly.Implement risk management strategies to safeguard the branch’s assets and reputation.Qualifications
Education :
Bachelor’s degree in Business Administration, Finance, or a related field (preferred).Equivalent professional experience in credit union or banking operations will be considered.Experience :
Minimum of 3-5 years in a supervisory or managerial role within a credit union or similar financial institution.Proven success in managing operations, delivering member services, and driving business growth.Skills :
Exceptional leadership and team management abilities.Strong communication skills, both verbal and written.Analytical mindset with the ability to solve problems and make data-driven decisions.Proficiency in financial software systems and Microsoft Office Suite.In-depth knowledge of credit union products, services, and regulatory requirements.Working Conditions
Primarily office-based with occasional participation in community events and training programs.Flexible schedule may include evenings or weekends to meet branch needs.Physical requirements include standing, sitting, and occasional lifting of up to 20 pounds.Compensation and Benefits
Competitive salary based on qualifications and experience.Comprehensive benefits package, including health insurance, retirement plans, and paid leave.Opportunities for professional growth through training and development programs.Equal Opportunity Employer
Florida A & M University Federal Credit Union is committed to building a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and are proud to be an equal opportunity employer.
