What are the responsibilities and job description for the Environmental Services Associate position at Florida Aquarium?
Position Summary
Responsible for the daily cleaning of the interior and exterior property of The Aquarium, including appearance of all of The Florida Aquarium's hard and soft floor surfaces (carpet, tile, etc). Provides extensive customer service contact while maintaining a friendly and professional image at all times.
Essential Position Functions
Education Requirements and Technical Skills
Competencies
- Maintains cleanliness of guest and team member areas after regular operating hours to include rest rooms.
- Performs cleaning of the aquarium’s interior and exterior (sweeping, mopping, dusting, scrubbing, etc.; utilizing specific equipment designed to accomplish the assigned task, i.e., pressure washers, large vacuums, etc.) in order to meet all established goals and objectives
- Maintains hard floors (tile) by dust mopping, damp mopping, stripping, waxing, and buffing
- Maintains soft floors (carpet) by vacuuming, bonnetting, extracting, and spot removal
- Provides emergency cleaning requests by team members or customers
- Conducts regular inspections of all guests areas to insure cleanliness standards are maintained, performing spot cleaning as necessary
- Obtains equipment needed to fulfill cleaning assignment
- Cleans areas using one or more of the following methods: sweeping, mopping, vacuuming, scrubbing, sanitizing, polishing, dusting, wiping, restocking supplies or emptying trash receptacles
- Monitors and maintains proper stocking of restroom supplies on a regular basis
- Assists team members in achieving customer service objectives by performing tasks as required (crowd control information, etc.)
- Performs special cleaning task as assigned by team leader or manager
- Provides customers service needs for guests with regards to information, directions or assistance as requested
- Delivers extraordinary customer service to all aquarium guests and internal customers
Education Requirements and Technical Skills
- Three years of high school
- High school diploma or GED equivalent is preferred
- Work experience in guest services industry is preferred
- Working knowledge of cleaning maintenance equipment, supplies, techniques and procedures
- Knowledge of cleaning chemicals, techniques, and supplies
- 6 months experience in floor maintenance (carpets or tile) in a Hospitality environment
Competencies
- Customer Service Orientation — Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas of responsibility.
- Teamwork — Supporting, facilitating, and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals.
- Concern for Detail — Pays attention to every portion of any task, down to the smallest item
- Listening — Conveys an understanding of verbal communication and of the viewpoint of the speaker
- Quality — Upholding standards beyond what is required; inspiring staff to maintain and initiate high standards of excellence in their work efforts.
- Judgment — Deciding on and committing to an action on the examination of the facts at hand; finding creative solutions to situations and opportunities that arise; taking strategic risks when necessary
- Work Standards — Applies high performance standards to all work-related activities
Typical Physical Requirements
- Standing (8 hours per day)
- Walking (8 hours per day)
- Bending/Stooping — Continuously
- Squatting — Frequently
- Climbing stairs — Frequently
- Climbing heights (10’) — Occasionally
- Reaching above shoulders — Frequently
- Kneeling — Occasionally
- Pushing/Pulling — Frequently
- Carrying (up to 20 lbs.) — Frequently
- Lifting (up to 20 lbs.) — Frequently
- Using hands for repetitive movements — Right Left / Simple Grasping
- Working on unprotected heights — Occasionally
- Exposure to marked changes in temperature and humidity
- Exposure to dust, fumes and gases
- Works in and around animal enclosures
- Coping with demands (stresses that are associated with the job and/or the work environment) so that acceptable levels of performance and overall contribution are maintained
- More than normal talking
- Flexibility in working weekends and evenings
- Flexibility in working holidays