Director of Project Management

Located in Tallahassee, Florida, the Florida Association of Court Clerks & Comptrollers is a statewide, non-profit member association. The association is comprised of the Florida Clerks of the Circuit Court and Comptrollers. FACC Services Group, LLC, dba CiviTek Solutions was established in 1991 to provide financial and technical services for the Clerks of Circuit Court and Comptrollers of the State of Florida. CiviTek is a wholly-owned subsidiary of the Florida Association of Court Clerks, Inc. (FCCC)

A Brief Overview

Provide Program Management support for CiviTek Technical Programs. Participates in strategic planning of projects and programs to ensure they meet the organizations goals. This position also provides management and oversight of the CiviTek IT Project team staff and operations. Position will manage project team members and coordinate project tasks with the other IT Managers on various IT projects. Position will plan, execute, and finalize projects according to strict deadlines and within budget. This includes assigning resources and coordinating the efforts of team members in order to deliver IT projects according to plan.

What you will do

• Provide Program Management support for CiviTek Technical Projects.
• Manage the day-to-day activities of CiviTek IT Project staff, including assigning and monitoring project tasks, providing technical support and guidance, and coordinating concurrent activities as well as supervisory duties.
• Areas of responsibility include:
• Requirements and Business Analysis, Software Quality Assurance, Program Management, Project Management, Release Management, User Training and Product / User Documentation, Product Demonstration and Marketing Support, Tier 2 Support
• Manage the process and interaction of technical projects with other CiviTek Technical Teams and the FCCC Service Desk.
• Provide oversight of the CiviTek IT applications including CCIS, eCommerce, Jury, eClerc and the Clericus Product Suite managing the product and associated project pipeline, including enhancement requests, new applications and ongoing product release management and the overall product lifecycle.
• Act as an escalation point on application issues.
• Participate and contribute to the preparation of business cases for potential new product and technological services and solution offerings. Participate and contribute in legal contract negotiations and preparations with new partners, vendors and clients. Participate in policy and strategic IT planning with CiviTek and FCCC upper management and Clerk leadership.
• Interact with FCCC membership for technical consulting, education, presentations, and other Association communication activities including conferences and seminars.
• Communicate with coworkers, management, staff, Clerk’s offices, the general public, and others in a courteous and professional manner. Conform with and abide by all regulations, policies, work procedures, safety rules and regulations and instructions. Respond promptly when returning telephone calls and replying to correspondence. Provide high quality customer service to all internal and external customers. Act as a mentor and coach for Project Managers.

Qualifications

• Bachelor's Degree Management, Computer Science or the equivalent experience Required
• 15 years of progressive related experience in Project Management Required
• Experience Managing multiple projects and programs Required
• Working experience or expertise in county clerk operations and application software.
• Possess software application design and troubleshooting expertise or training.
• Product Management experience, Project Management experience.
• Experience managing multiple projects and / or programs.
• Experience in contract preparation, negotiations, and the review process. Experience in contract administration.
• Possess a strong work ethic and ability to interact well with others.
• Possess good leadership and listening skills. Possess strong analytical, logic and detailing skills.
• Create work plans and manage change. Budget preparation experience.
• Experience in managing highly technical workers. Understand Clerk’s roles and responsibilities.
• Possess good written and oral communication skills. Possess configuration management expertise or training.
• Have familiarity in state agency operations. Work under stress with limited guidance or direction.
• Certified Project Management Professional (PMP)-PMI Required

Florida Association of Court Clerks and Comptrollers/Civitek offers a dynamic business culture that values, encourages, and includes the thinking and collaboration of our employees. We’re driven by the need to build something better! Civitek creates technology solutions that protect revenue, save time, and free up resources for Florida’s Clerks and Comptrollers. What remains constant throughout our history of transformation is our dedication to our clerks, their constituents, our employees, and to the values on which Civitek was built: integrity, member/customer focused, simplicity, innovation, collaboration, ownership, and bring JOY.

Our employees enjoy an exceptional benefits package, including health, dental, vision, life, disability, paid leave time, a 401(k) plan, paid holidays, professional development, and an employee discount program.

So if you are ready to be a part of building something better, join our team!

Florida Association of Court Clerks and Comptrollers / CiviTek Solutions