What are the responsibilities and job description for the Operations Specialist position at Florida Atlantic University?
Operations Specialist, Campus Recreation - Davie Campus
Job Summary
The Operations Specialist responsibilities include risk management, enforcing policies and procedures, and compliance with Florida Atlantic and applicable national standards and best practices. Responsible for facility operation and implementation of safety procedures to ensure equipment operates within required risk management procedures for the Broward Fitness Center. Assists with hiring, training, scheduling, and supervising approximately 8 student staff employees. Ensures work orders and set-ups are in place for all events and programs. Is responsible for providing Customer Service to patrons, including retaining knowledge of all membership and program sales and facility access, ability to utilize critical thinking and decision-making skills, ability to direct patrons and clients to additional resources within the department and on campus, ability to maintain a positive and friendly attitude at all times and in varying situations, responsible and accountable for maintaining highest-level time management skills as required by the position.
Requirements:
Job Summary
The Operations Specialist responsibilities include risk management, enforcing policies and procedures, and compliance with Florida Atlantic and applicable national standards and best practices. Responsible for facility operation and implementation of safety procedures to ensure equipment operates within required risk management procedures for the Broward Fitness Center. Assists with hiring, training, scheduling, and supervising approximately 8 student staff employees. Ensures work orders and set-ups are in place for all events and programs. Is responsible for providing Customer Service to patrons, including retaining knowledge of all membership and program sales and facility access, ability to utilize critical thinking and decision-making skills, ability to direct patrons and clients to additional resources within the department and on campus, ability to maintain a positive and friendly attitude at all times and in varying situations, responsible and accountable for maintaining highest-level time management skills as required by the position.
Requirements:
- Recreation, fitness or sports background administratively
- Computer Skills and knowledge of excel and Innosoft Fusion or equivalent software
- Strong organization and leadership skills
- Authorized to work in the United States
Job Description
Reports to the Associate Director of Facility Operations or other Campus Recreation professional staff
• Assists with facility and equipment preventative maintenance plan and minor repairs.
• Knowledgeable of building policies and procedures for all Campus Rec facilities
• Assist with managing membership operations including reconciliation process for credit/debit card sales, journal entries, payroll deduction, and installment billing process.
• Responsible for sale of lockers, and program registrations through Innosoft Fusion Software
• Assist with off-site trip programming (adventure or local trips).
• Assist with scheduling fitness programs and events on all 3 Broward campuses (Davie, Fort Lauderdale, Dania Beach).
• Articulate accurate information and answer questions to patron’s in-person, over phone, and by email.
• Responsible for knowledge of various departmental and FAU resources
• Other duties as assigned
Communication Skills: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization
- Marketing efforts on all 3 Broward campuses including social media (Instagram, Twitter, and Facebook
- Exemplify effective verbal and written communication through proper phone and email etiquette
- Greet Campus Recreation visitors and patrons
- Follow up messages and reporting
Work Ethic & Professionalism: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image.
- May attend Broward Campus meetings, including but not limited to Broward Student Affairs and Campus Life meetings.
- May attend Broward and University wide signature events.
- Prioritize of tasks with a focus on customer service
- Demonstrate integrity through sales and credit card processing
- Critical Thinking/Problem Solving Skills: Exercise sound reasoning to analyze issues, make decisions, and overcome problems.
- Assist with student, faculty, staff, employer and community member questions with a courteous and professional demeanor by utilizing knowledge of the department and the university
Digital Technology Skills: Select and use appropriate technology to accomplish a given task. The individual is also able to apply computing skills to solve problems.
- Utilize computer software such as: Owl Central, Microsoft Office, Innosoft Fusion, Google Apps
- Create digital signage for facility
