Commercial Account Manager (Homestead)

Job Description - Commercial Account Manager (Outside Sales)

Responsibilities:

• Promote the entire dealership, products and services; including sales, rental, parts and service departments.
• Effectively greet customers inside the showroom and in the yard/parking lot.
• Sell a variety of consumer, commercial and agricultural equipment.
• Focus on selling mowers, RTVs, compact tractors (under 80hp), and other related attachments or implements.
• Communicate with customers, employees and vendors in a professional, respectful manner always.
• Maintain a positive, friendly, helpful attitude always.
• Develop and maintain an active customer database using the Salesforce tool
• Develop and maintain relationships with current and potential accounts.
• Use Salesforce Tool to log all customer communication and sales activities
• Generate and qualify new leads
• Develop sales actions plans and marketing activities with Sales Manager and measured quarterly.
• Set daily, weekly and yearly goals
• Be aware of all sales objectives and work to achieve and exceed these expectations
• Be aware of profit margin goals and work to meet or exceed these goals
• Be familiar with all current discount and finance programs
• Sell orders in the showroom, through email and over the phone
• Communicate with vendors regarding pricing, in stock condition and order status
• Confer with customers about their equipment needs and help to determine the correct product
• Be knowledgeable in the products you sell and understand how to use it in specific applications by researching, attending training seminars and utilizing online training classes
• Be able to travel to attend multi-day events for training, tradeshows and other required events
• Attend events in the evenings and weekends as required by FCE
• Negotiate prices
• Conduct business transactions including quoting, invoicing, financing, and collecting payments.
• Complete all necessary paperwork required during the sales process (i.e. - quote, delivery ticket, etc.)
• Occasionally drive to meet customers, deliver equipment, or conduct a product demonstration
• Meet with customer on-site during or within 24 hours of delivery of new equipment to review product operation, safety, and warranty/repair procedures.
• Maintain a high level of communication with clients and potential clients and record into Salesforce
• Keep abreast of market trends and seasonal market fluctuations
• Be able to deal with customer objections in a professional manner
• Maintain a clean and organized work space
• Implement and maintain an impactful and organized display area
• Work a schedule that will require weekend coverage.
• Operate within all company policies and procedures
• Operate safely and follow all safety guidelines
• Dress professionally at work and all company related events and trade shows

Qualifications:

• A high school diploma or equivalent is required, but a college degree is preferred
• Persuasive personality required
• Self-motivated and slightly competitive tendencies required
• Must be confident and proficient in the use of computers, tablets and cell phones required
• Proficient in use of Microsoft Outlook, Excel, and Word required
• Fluency in the Spanish language a plus
• Proficiency in the use of the Salesforce customer relationship tool a plus
• Mathematic skills including basic algebra and geometry required
• Strong Listening and communication skills required
• Ability to interact effectively with many types of people and personalities required
• Ability to cooperate and work closely with all sales representatives

Working Conditions:

The working conditions described here are representative of the environment to successful perform the essential functions of the job. Working conditions include but are not limited to working around moving objects or vehicles, fumes, solvents, grease, and oil. May work under conditions of inclement weather.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Demands include walking, standing, climbing, occasional heavy lifting, carrying, stooping, bending, kneeling, pushing/pulling, and reaching, as well as occasional lifting and carrying parts, and equipment.

While performing the duties of this job, the employee is regularly required to clearly communicate, talk and hear, and use equipment to effectively perform the functions of the job. Manual dexterity is required. The wearing and use of company specified PPE is required as well as complying with all safety requirements.

Physical ability to lift a 50 lb. object into the bed of a pickup truck

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. The duties of this position may change in the discretion of FCE and without advance notice to the employee.