Center Administrator

(PC 04-5011-182)

About FCHC:

Since 1976, Florida Community Health Centers, Inc. (FCHC) has been a health care leader in Florida. We provide comprehensive primary and specialty health care and patient support services through a network of Centers surrounding Lake Okeechobee and across Florida’s Treasure Coast. Our mission is to ensure that everyone in our communities has access to culturally competent, high-quality health care that they can afford. FCHC has locations in Clewiston, Moore Haven, Okeechobee, Fort Pierce, Port St. Lucie, Stuart, Indiantown, Pahokee and West Palm Beach. FCHC’s Corporate Office is centrally located in West Palm Beach, Florida. FCHC has multiple staff members who speak Spanish and Creole, and translation is available for other languages as needed. FCHC has created a “one-stop shop” for patients–providing Pediatric and Adult Primary Care, Dental, OB/GYN and Women’s Health, Infectious Disease, Behavioral Health, Pharmacy, chronic disease education and care management, referral assistance, benefit enrollment assistance and coordination, and telehealth services. Our patients benefit from a “medical home” model, where they may access our extensive array of health care clinicians and services in an atmosphere where they are treated with respect, care, and concern.

Mission

The Mission of Florida Community Health Centers, Inc. (FCHC) is to provide accessible, cost-effective, high-quality, comprehensive health care to all persons in our communities.

Vision

Florida Community Health Centers, Inc. (FCHC) will maintain strong leadership in, and advocate for, the provision of health care services.

FCHC will foster and promote collaborative relationships and will develop partnerships with local, state, and federal public health service agencies and the community in general, to enhance the quality of delivery systems for comprehensive health care. FCHC will be an employer of choice and will demonstrate excellence with a highly trained staff and governing board.

Values

FCHC values Integrity, Compassion, Commitment to serving others (external and internal to the organization), Innovation, Effectiveness (cost and outcome), Efficiency, being Mission-driven, Commitment to serving others internal to organization and Commitment to Excellence.

Position Summary: This position is primarily responsible to the Chief Executive Officer for the safe and efficient operation of the Health Center and reports to the Chief of Strategic Initiatives. The position is responsible for all aspects of Center operations to include all administrative functions, personnel, accounting, and facilities management. The method, nature, and actual rendering of patient health care is the responsibility of the Center Clinical Administrator and Nurse Manager. The Center Administrator is responsible for fostering and maintaining a management team consisting of the Center Clinical Administrator, Nurse Manager, and Patient Services Supervisor to assist in ensuring day-to-day operations are smooth and efficient and in keeping with the Corporate Mission Statement.

Roles and Responsibilities:

• Review and authorize Leave Requests. Maintain Center leave calendar. Calculate balance and approve employee time cards and time sheets.
• Authorize and process Travel Requests, Expense Reports, Check Requests, and Mileage Reports. Maintain petty cash according to policy, and submit monthly check requests for reimbursement.
• Authorize all Center purchases and stock/non-stock requisitions in accordance with purchasing policies and procedures, monitor performance of services, and approve and submit service tickets for payment to the Corporate Office.
• Direct administrative supervision of all Center employees. Consult with the Nurse Manager, Patient Services Supervisor, Center Clinical Administrator and Chief Medical Officer as appropriate for recruiting, orienting and evaluating personnel. Provide input for hiring, termination and promotion recommendations to the Chief Executive Officer. Review, approve, and ensure that all evaluations are submitted in a timely manner.
• Preparation of annual encounter and expense budgets. Monitor monthly productivity and financial statements. Review productivity and financial performance compared to budget. Lead Center Management team to make necessary changes to meet Center budget. Review at Center staff meetings.
• Handles personnel issues. Ensures employees abide by FCHC policies and procedures, counsels employees, and monitors performance with appropriate supervisors.
• In collaboration with the Center Clinical Administrator, Nurse Manager, and Patient Services Supervisor, implements plans in reaching goals and objectives of the Center. Maintain communication with Chief of Strategic Initiatives on Center goals and plans.
• Monitor and coordinate with Center Clinical Administrator to maintain optimum patient flow, services delivery and continuity in care among Center departments and between Center and local area health and social services providers.
• Coordinates with Facilities Manager on maintenance and housekeeping procedures.
• Exercise leadership in promoting employee satisfaction, commitment and teamwork by clearly articulating FCHC’s goals, constraints and expectations. Provide open lines of communication among the health Center team for employee participation in planning and decision making, and by timely conflict management.
• Promote positive consumer and community relations; timely handling of consumer complaints, meets with consumer groups, and speaks to local community groups. Coordinates marketing, publicity, and public relations with the Director, Program Development.
• Chair monthly Center staff meetings; participate in monthly Administrative staff meetings, and Center Administrator meetings.
• Report serious problems and complaints promptly to the Chief of Strategic Initiatives and/or President, CEO; provide unusual incident and grievance reports when circumstances warrant.
• Ensure that patients and coworkers are treated in a courteous professional manner. Provide ongoing customer service training.
• Keep current and knowledgeable of all policies, procedures and memos issued, making sure to educate all staff of changes.

Secondary Duties:

• In coordination with the Center Clinical Administrator, the Nurse Manager, and Patient Services Supervisor establish work schedule for Center employees and arrange for coverage during employees’ absences.
• Safeguard daily receipts and ensure deposit in the bank by the next business day.
• Ensure timely and accurate posting of daily encounters to ensure accurate revenue generation and prompt cash flow.
• Responsible for designating an employee to receive and sign for Corporate van deliveries.
• Ensure accurate accounting and security of patient fee receipts through daily cashier's close out, reconciliation, safeguarding of receipts on premises and daily bank deposits; conducts routine checks and proofs billing and collection records using the Chief of Strategic Initiatives and/or Chief Financial Officer for technical assistance.
• Ensure quality control over patient records and data collection. Monitor release of record procedures and maintain HIPPA regulations throughout the Center.
• Meet established deadlines such as, monthly safety inspections, Center financial audits, new employee orientation forms, monthly staff minutes, and Friday purchase requisition submissions.

Minimum Qualifications:

• Associates Degree or Higher.
• Be professionally trained in any field of Business and/or Health Care Management.
• Have a minimum of five (5) years experience in the health field and/or in management.
• Be computer literate.

This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by supervisor.

* This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment*.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Microsoft Office: 1 year (Preferred)
• Administrative experience: 1 year (Preferred)

Work Location: In person