IT Support Technician

Since 1976, Florida Community Health Centers, Inc. (FCHC) has been a health care leader in Florida. We provide comprehensive primary and specialty health care and patient support services through a network of Centers surrounding Lake Okeechobee and across Florida’s Treasure Coast. Our mission is to ensure that everyone in our communities has access to culturally competent, high-quality health care that they can afford. FCHC has locations in Clewiston, Moore Haven, Okeechobee, Fort Pierce, Port St. Lucie, Stuart, Indiantown, Pahokee and West Palm Beach. FCHC’s Corporate Office is centrally located in West Palm Beach, Florida. FCHC has multiple staff members who speak Spanish and Creole, and translation is available for other languages as needed. FCHC has created a “one-stop shop” for patients–providing Pediatric and Adult Primary Care, Dental, OB/GYN and Women’s Health, Infectious Disease, Behavioral Health, Pharmacy, chronic disease education and care management, referral assistance, benefit enrollment assistance and coordination, and telehealth services. Our patients benefit from a “medical home” model, where they may access our extensive array of health care clinicians and services in an atmosphere where they are treated with respect, care, and concern.

Mission

The Mission of Florida Community Health Centers, Inc. (FCHC) is to provide accessible, cost-effective, high-quality, comprehensive health care to all persons in our communities.

Vision

Florida Community Health Centers, Inc. (FCHC) will maintain strong leadership in, and advocate for, the provision of health care services.

FCHC will foster and promote collaborative relationships and will develop partnerships with local, state, and federal public health service agencies and the community in general, to enhance the quality of delivery systems for comprehensive health care. FCHC will be an employer of choice and will demonstrate excellence with a highly trained staff and governing board.

Values

FCHC values Integrity, Compassion, Commitment to serving others (external and internal to the organization), Innovation, Effectiveness (cost and outcome), Efficiency, being Mission-driven, Commitment to serving others internal to organization and Commitment to Excellence.

Position Summary: The duties of an IT Support Technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. IT technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems, and implement solutions to them.

Role and Responsibilities:

• Provides service and customer support during field visits or dispatches.
• Conducts routine/preventative equipment servicing throughout the centers.
• Provides technical training on new equipment installations\software deployments with users.
• Inspects/Diagnoses errors or technical problems and determines proper solutions.
• Collaborates with upper tier technicians and shares information across the organization.
• Assists Center Leadership with ordering items necessary to effectively continue daily operations.
• Wiring/tracing/toning out ports, network switches and other devices including configuring VLANs, VPNs and other advanced networking techniques.
• Connect/troubleshoot POTS/VoIP phone systems; program PBXs, update systems via cloud management tools.
• Assists in configuring printers, scanners and other peripherals.
• Completes work order tickets in a timely manner.
• Update/change/maintain Email and Groups for Microsoft 365 and other systems using Active Directory and other tools.
• Assists Center Leadership with Chronical/other reporting metrics.
• Support LANs, WANs, network segments, Internet, and intranet systems.
• Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
• Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
• Performs miscellaneous job-related duties as assigned.

Qualifications and Education Requirements:

• Must be an ambitious self-starter who is able to tackle issues independently or work with the rest of the IT team as a whole.
• Associates or Bachelor Degree in Information Technology or Computer Science preferred.
• Two years’ experience in client technical support or related activities preferred.
• This position may participate in a rotating schedule of on-call after-hours support.
• Excellent problem solving, communication and interpersonal skills along with patience, a customer
• friendly attitude and the ability to work in a team environment.
• Strong attention to detail and ability to multi-task.
• Proficient in both following and creating documentation for the rest of team.
• Strong troubleshooting skills and proven ability to use the tools at hand to research and resolve problems.
• Able to troubleshoot Windows issues.
• Being efficient and organized is a must.
• General knowledge of networking concepts is a must.
• Valid driver's license as area travel required
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Ability to perform routine preventive maintenance on software, applications, hardware, networking, and communications.
• Knowledge of current technological developments/trends in area of focus.
• Ability to provide direction to staff to resolve technological issues.
• Strong interpersonal and communication skills.
• Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
• Ability to analyze and resolve basic computer problems.
• Ability to communicate technical guidance and instruction to users on the use of PC applications and systems.

Apply at www.fchcinc.org

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person