What are the responsibilities and job description for the Customer Service Representative position at Florida Detroit Diesel Allison?
Engine Systems, Inc is hiring an Account Representative in Rocky Mount, NC 27804
Account Manager/ Inside Sales/Customer Service
Account Manager/ Inside Sales/Customer Service
- Generates and solicits new business for the company through contacts with previous and prospective customers with the objective of making a profit for the company.
- Sells new and rebuild parts or components, services, retrofits and upgrades in a coordinated effort between sales and other company departments.
- Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
- Reviews customer specifications, determines customer needs, and assists staff in matching customer needs with company products and vice versa.
- Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.
- Computes price, discount, and shipping charges as required.
- Ensures customer satisfaction by maintaining a working relationship with the customer, assuring that their interest is represented within the company.
- Provides technical assistance in the resolution of parts, component rebuild, retrofit and upgrading problems.
- Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
- Follows up on orders to ensure delivery by specified dates.
- Resolves customer complaints within limits of authority.
- Compiles statistics and prepares various reports when requested by management.
- Participates in on-call duty rotation
- Coordinates tracking of repair work for all major repairs components
- Assist in writing SDN for obsolete materials
- Travels as required to customer site or group meeting
- Other duties as assigned
- PC Knowledge (Windows/Excel/PowerPoint)
- Sales knowledge, (Engine Product Knowledge Preferred)
- Two-year certificate from college or technical school; minimum three to five years related experience and/or training; or equivalent combination of education and experience with mechanical equipment
