What are the responsibilities and job description for the Receptionist position at Florida Digestive Health Specialists LLP?
About the Role:
The Receptionist at LAKE CITY, LLC plays a crucial role in ensuring the smooth operation of our healthcare facility. This position serves as the first point of contact for patients and visitors, creating a welcoming and professional environment. The Receptionist is responsible for managing appointment schedules, handling incoming calls, and maintaining confidentiality of patient information. By effectively coordinating communication between patients and healthcare providers, the Receptionist contributes to the overall efficiency of the healthcare team. Ultimately, this role is vital in enhancing patient satisfaction and supporting the delivery of high-quality healthcare services.
Minimum Qualifications:
- High school diploma or equivalent.
- Proficiency in Microsoft Office Word and basic computer systems.
- Experience in a healthcare setting is preferred.
Preferred Qualifications:
- Previous experience as a receptionist or in a similar administrative role.
- Familiarity with medical terminology and healthcare procedures.
- Ability to manage multiple tasks and prioritize effectively.
Responsibilities:
- Greet and assist patients and visitors in a friendly and professional manner.
- Manage appointment scheduling and ensure accurate patient records are maintained.
- Handle multiple incoming calls, providing information and directing inquiries to the appropriate staff.
- Maintain confidentiality of patient information in compliance with healthcare regulations.
- Operate office equipment such as fax machines and computers to support daily operations.
Skills:
The required skills for this position are essential for maintaining a professional and efficient front office environment. Proficiency in Microsoft Office Word and computer systems allows the Receptionist to manage patient records and appointment schedules effectively. Maintaining confidentiality is critical in a healthcare setting, ensuring that patient information is protected at all times. Patience and excellent telephone etiquette are necessary for handling inquiries and providing support to patients, especially in high-pressure situations. Familiarity with office equipment, such as fax machines, enhances the Receptionist's ability to perform daily tasks efficiently.
