Customer Account Support Analyst

Responsibilities

• Manage various system applications to ensure timely and accurate publications of FEC rates and divisions for all rail billing.
• Ensure RMI Rate databases are updated accurately as prices are added and updated in REN or in the Share Drive.
• Audit intermodal and Carload billing processes and insure accurate rate application.
• Create and maintain all FEC rate publications.
• Publish Interline rates in REN.
• Work in tandem with Sales and Marketing, operations, and other departments to ensure proposed Intermodal and Carload directory changes can be facilitated with existing billing modules.
• Assist in management of receivables, collections and resolution of customer disputes as required.
• Investigate troubled accounts and Initiate remedial measures.
• Function as liaison with other department teams such as Billing, Customer Service, Marketing and Sales and Collections to ensure accuracy of data.

Qualifications

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent
• 4 years of railroad or trucking revenue experience

 PREFERRED QUALIFICATION:

• Bachelor’s degree from an accredited institution, preferably with an emphasis Finance or Accounting
• Knowledge of TL2000 and JD Edwards E1
• Intermodal Directory, Carload Directory, Drayage Circular experience
• Proficient in Microsoft Office

KNOWLEDGE & SKILLS:

• Effective written and verbal communication and presentation skills
• Outstanding interpersonal skills and the ability to interact across different levels of the organization and with external clients
• Excellent communication and interpersonal skills, ability to interface effectively across all levels within the organization and across functions
• Excellent organizational skills and ability to manage multiple tasks and projects while delivering accurate results in a timely manner
• Flexibility and adaptability, ability to manage in dynamic business environment with a strong sense of urgency
• Demonstrated organizational skills and attention to detail
• Must have the ability to manage multiple tasks and competing priorities

JOB REQUIREMENTS:

• • Up to 10% travel required
  • The applicant selected for this position will be required to successfully complete a background check and drug test
  • Passing results must be received prior to start date in new position

Qualified applicants will be considered for vacancies without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by prevailing state and federal laws, regulations and ordinances.