Membership Assistant

Overview
The Membership Assistant will assist Florida Farm Bureau members, agents, county administrative assistants, home office personnel, and outside companies with questions, issues, and information that relate to accessing or processing memberships. The position also helps to develop and implement reports and marketing efforts for management while managing and maintaining a complex database of Farm Bureau members.

As a member of the Field Services team, the Membership Assistant is expected to always exhibit uncompromising integrity, unyielding work ethic, and a positive attitude. Our team members are passionate, high achievers with a genuine love for people and seek to consistently improve personal and professional abilities.

The listed pay range is the starting pay range for this position.

At Florida Farm Bureau Federation, you will be part of the state’s largest agricultural organization representing 132,000 member families. You will be inspired to share in one voice focused on the future of what we eat, wear, and use every day so that agriculture thrives for future generations.

Why Florida Farm Bureau Federation?

• You’ll be advocating on behalf of Florida’s farmers and ranchers.
• Your efforts will help ensure locally grown, healthy food options are available for families.
• You get to work with a passionate team of professionals and advocates.
• You’ll have a positive work environment with supportive managers and teammates.
• You will experience the reward of assisting in the healthy future of what we eat.
• You will be part of a company that invests in you!

At Florida Farm Bureau Federation, we understand that attracting the best talent requires more than just a challenging role. That's why we offer a comprehensive benefits package designed to enrich your life both in and out of the office. We offer a competitive salary and a comprehensive benefits package including:

• 401k Retirement Plan: You will be able to participate in a 401k retirement program with a company match of up to 4% of your annual, eligible gross wages. An annual employer contribution will also be added for all eligible employees each year.
• Professional Development: You will have the opportunity to obtain special training and enjoy an annual staff retreat paid for by the company.
• Paid Time Off: As a new employee, you will receive 19 PTO days per year.
• Paid Holidays: You will receive at least 9 paid holidays per year.
• Health Insurance: You will have the opportunity to enroll in health insurance with several options to choose from.
• Other Insurance: You will be able to enroll in other group insurance benefits such as dental, vision, life, disability, other supplemental benefits.
• Flexible Spending Account! You will have the option to have a Flexible Spending Account.
• And there’s more! Your insurance benefits become effective the first of the month following your employment start date!

Your Key Responsibilities Include:

• Create membership education and promotion campaigns for state and county use.
• Develop membership emails and communication content for promotion of membership.
• Exceptional customer service skills.
• Work with our internal/external members, primarily via telephone and email, in resolving membership questions and/or concerns.
• Process memberships on a daily basis, ensuring membership data is accurate and up to date. This includes direct payments, county transmittals, transfers and returned mail.
• Process mail and membership data changes and run payments through OCR (Optical Character Recognition) machine daily.
• Work with IT Project Manager and supervisor on needed system changes.
• Responsible for educating field personnel, county administrative assistants and agents on membership changes and updates.
• Provide training materials to new and existing county staff.
• Provide membership support as needed to county and state staff.
• Provide information/documents as needed to county offices.
• Work closely with accounting staff to ensure payment accuracy.
• Complete all membership tasks consistently and thoroughly, ensuring accuracy and adherence to accountability measures.

To thrive in this role, you’ll need:

• Bachelor’s degree in communication, marketing, or business preferred.
• Some knowledge of agriculture required.
• Proficiency of English language required. Fluency in Spanish preferred.
• Proficiency in email campaigns (e.g. HubSpot), design software (e.g. Canva), CRM databases (e.g. Salesforce), Microsoft Excel and Word.
• Excellent oral and written communication skills.
• Excellent time management and organizational skills, including an organized workspace.
• Ability to manage multiple tasks and assignments effectively with different deadlines using reminders and systems while ensuring the accuracy of information to our internal and external customers.
• Exceptional customer service and human relations skills.
• Good math, analytical and problem-solving skills.
• Attention to detail and a passion for performing tasks consistently and accurately.
• Critical thinking to address and resolve issues with a solution-oriented mindset.
• Confidence in knowledge and abilities, providing reliable and timely responses.

Florida Farm Bureau Federation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $17.72 - $21.27 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Gainesville, FL 32608: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $21