What are the responsibilities and job description for the Customer Service Representative position at Florida Farm Bureau Insurance?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills, a collaborative spirit, and the ability to analyze customer needs effectively.
Responsibilities
- Respond promptly to customer inquiries via phone and email.
- Provide accurate information regarding products and services.
- Analyze customer issues and provide effective solutions in a timely manner.
- Collaborate with sales teams to enhance customer satisfaction and drive sales.
- Maintain detailed records of customer interactions and transactions.
- Assist in training new team members on customer service protocols.
- Ensure compliance with company policies and procedures while delivering top-notch customer support.
Requirements
- Proven experience in a customer service role, preferably in a call center or office environment, 1 years a plus.
- 4-40 Customer Service License is a plus.
- Strong communication skills in person and over the phone.
- Ability to work collaboratively within a team setting to achieve common goals.
- Excellent problem-solving skills with the ability to analyze situations effectively.
- A positive attitude with a commitment to delivering outstanding customer service.
Join us in providing exceptional service that makes a difference!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
- Professional development assistance
Experience:
- Customer Service: 1 year (Required)
Ability to Commute:
- Orange Park, FL 32073 (Required)
Work Location: In person
Salary : $18