What are the responsibilities and job description for the Customer Service Rep. position at Florida Food Products LLC?
Position: Customer Service Account Representative
Summary:
This position will support the day-to-day customer service and order management for all sales segments including the National Sales team.
Essential Duties & Responsibilities:
- Ability to multitask while dealing with customers.
- Process incoming orders/revisions: verify pricing, minimums, etc.
- Update customers with order status via email and phone.
- Prepare, review and disposition customer product returns and pricing discrepancies while enforcing company policy and procedure.
- Manage customer records.
- Work with logistics and customers to optimize cost and service while implementing business objectives and policies.
- Manage process improvements through cross-functional collaboration as well as partnering with customers.
- Foster and manage critical business relationships while understanding customer expectations and policies.
- Resolve customer discrepancies relating to data integrity, shipping issues and pricing.
- Manage and direct requests and inquiries from internal & external customers.
- Learn and utilize technology to identify root causes and problem resolution relating to On-Time Delivery, Order Fill and other individual/team metrics.
Education, Skills & Experience:
- Bachelor's degree preferred
- Strong organizational and communication skills.
- Ability to calculate figures and amounts such as discounts, proportions, percentages, area and volume.
- Ability to apply concepts of basic Algebra.
- Manage customer records.
- Detail-oriented, must work effectively under pressure while meeting all applicable deadlines.
