What are the responsibilities and job description for the Claims Support Associate position at Florida Fruit & Vegetable Association?
When you’re part of our team, you’re part of a family.
Relationships at work begin with hiring top people in our industry. We are seeking candidates interested in joining our Claims team. Success in this position requires the candidate be self-motivated, detail driven and eager to learn, with a focus on providing great customer service to both our staff and external clients.
FFVA Mutual is a workers’ compensation carrier, rated A- (Excellent) by A.M. Best, that insures a variety of businesses across all major industry groups in ten states (AL, FL, GA, IN, KY, MS, NC, SC, TN, and VA). We offer a family-friendly atmosphere and strong employee benefits.
ESSENTIAL FUNCTIONS:
- Enter provider information into claims system
- Create and transmit letters/forms to providers to obtain additional information as needed
- Maintain documentation in files to ensure compliance with time constraint regulations
- Handle financial functions (voids, refunds, etc.)
- Assist with mailing checks
- Assist with Reception
- Enter notices
- Assist department staff as required
REQUIREMENTS:
- General workers’ compensation claims background preferred
- Typing 45 wpm; heavy numerical data entry with high ratio of accuracy & production; 10-key by touch
- Organized, motivated, detail oriented
- Proficiency in Windows/Word/Excel
- Good customer service/phone skills; team player
- Flexibility to work under changing conditions