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Customer service specialist

Florida Health Care Plans, Inc.
Orange, FL Full Time
POSTED ON 12/13/2024 CLOSED ON 2/16/2025

What are the responsibilities and job description for the Customer service specialist position at Florida Health Care Plans, Inc.?

POSITION SUMMARY :

The Medical Customer Service Specialist performs a number of duties including greeting and checking in patients / visitors, scheduling appointments, answering incoming calls, taking messages, collecting co-pays, scanning medical documentation, identifying insurance coverage, working with patient referrals, end of day closing tasks, and tasking using Electronic Health Records (E.H.R.).

QUALIFICATIONS :

Education, skills and experience :

  • High school diploma or equivalent
  • Previous medical office experience preferred
  • Experience with computers and the ability to learn, navigate and function in various computer applications
  • Strong, clear, English telephone and oral communication skills
  • Ability to multi-task successfully and efficiently
  • Ability to maintain confidentiality and to comply with HIPAA guidelines
  • Minimum typing speed of 30 wpm required

PI255004032

Last updated : 2024-11-23

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