Targeted Case Manager

Behavioral Health Case Manager

Maintains open communication lines with Chief Executive Officer, Program Director, Clinical Director, center staff, attending clinicians and physicians, patients and families. Liaisons with community agencies, vendors, and payors of health services.

Job Summary

This position is responsible for managing an assigned caseload of clients having long-term mental illness and for assessing client needs, developing, implementing and reviewing service plans, and working with other community resources in meeting/achieving client service needs for Geriatric, Adults, Children and Adolescents.

Maintains open communication lines with Chief Executive Officer, Program Director, Clinical Director, center staff, attending clinicians and physicians, patients and families. Liaisons with community agencies, vendors, and payors of health services.

Duties and Responsibilities

• Facilitate the client’s understanding of the rationale, purpose and procedures associated with case management services.
• Obtain relevant information from the client and meaningful collateral sources in order to assess the client’s current situation and identify any immediate needs, including but not limited to the safety and well-being of the client in his or her natural environment.
• Administer the appropriate assessment instruments to gather information and initiate a process of shared decision making and goal setting focused on the client’s strengths, needs, abilities and preferences.
• Analyze and synthesize assessment data in order to identify problems/opportunities that would benefit from case management intervention.
• Conduct ongoing assessment throughout the life of the case to identify emerging needs and maintain case relevance.
• With the client, translate assessment outcomes into functional domains, prioritize needs under each domain into immediate, short-term, and long-term categories, and identify appropriate case management interventions.
• Involve meaningful collateral sources/others in initial and on-going case management service planning as appropriate and required.
• Develop a written case management plan that reflects assessment outcomes; prioritized and mutually agreed upon needs, measurable goals and objectives, including timeframes; and case management strategies.
• Use ongoing assessment and collaboration with the client and meaningful collateral sources/others to review and update the case management plan to reflect emerging needs and maintain relevance.
• Develop professional networks in order to identify and maintain information about available community resources to meet client needs.
• Make formal and informal referrals to service providers identified in the case management plan.
• Conduct ongoing monitoring activities, including contact with the client, concerned others, and service providers to assess the effectiveness of the case plan strategies and measure progress on achieving case plan outcomes
• Use effective facilitation and problem-solving techniques to improve communication and relationships between all stakeholders and to reconcile potentially differing points of view.
• Advocate for the client to promote individual choice and self-determination
• Assist the client to develop self-advocacy skills.
• Appropriately terminate case management services, to include providing reasonable notice; securing client and/or significant other’s acknowledgement of, and agreement to, the case termination; and, if appropriate, effectively and efficiently transitioning the client to the next level of care
• Use best practices for written documentation in order to record all relevant case management services activity and information in a clear, concise, observable/objective, professional and timely manner
• Protect the client’s right to privacy and confidentiality according to laws and other governing rules when preparing and handling records, especially regarding the communication of client information with third-parties
• Obtain written consent to release information from the client and/or legal guardian according to agency protocols and administrative rules.
• Document process, progress and outcome measurements in accord with the client’s service plan, assuring a clear linkage between case documentation and the service plan
• Comply with legal, funder and agency requirements and timelines for documentation
• Follow established professional codes of ethics and standards of practice in order to promote the best interests of the client and the profession.
• Perform all job tasks according to professional, ethical and legal standards.
• Follow federal, state and other governing rules and regulations in order to promote and protect client rights.
• Provide services that respect the varied identities people have based on race, ethnicity, age, sexual orientation, gender and gender identification, religion, spirituality, and mental, emotional and physical differences in abilities
• Seek supervision, training and technical assistance as necessary to maintain competence and enhance professional effectiveness.

Position Requirements and Qualifications

• EDUCATION: Bachelor’s degree from an accredited university or college with a major in counseling, social work, psychology, criminal justice, nursing, rehabilitation, special education, health education, or a related human services field and have a minimum of one year of full time or equivalent experience working with adults experiencing serious mental illness
• EXPERIENCE: Minimum of five years experience in social work and a minimum of one year of experience in a partial hospitalization program or other mental health setting. Training and certification by Agency for Healthcare Administration for approved mental health targeted case management within 3 months.
• LICENSURE/CERTIFICATION: Board Certified Behavioral Health Case Manager (TCM)
• SKILLS/ABILITIES: Demonstrated ability to interview and assess clients, using appropriate assessment tools, and observe, record and report on an individual’s functioning; to read and understand assessments, evaluations, observation, and use in developing treatment plan; to identify community resources and services for clients and coordinate provision of services; to establish effective working relationships with internal agency staff as well as with relevant community organizations; interact positively with consumers and their families, work as a team member, communicate effectively, verbally and in writing, to maintain confidentiality, and to work independently under general supervision.

Job Type: Full-time

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Please provide your email!

Education:

• Bachelor's (Required)

Experience:

• Social work: 5 years (Preferred)
• Targeted Case Management: 3 years (Preferred)
• Mental health counseling: 2 years (Preferred)
• partial hospitalization or other mental health setting: 1 year (Preferred)

Language:

• English (Preferred)
• Spanish (Preferred)

License/Certification:

• Certified Behavioral Health Case Manager (CBHCM) (Required)

Work Location: In person