CSR Medical Scheduler

Florida Heart Associates is seeking a detail-oriented Medical Scheduler CSR to join our Scheduling Department. The ideal candidate will have a minimum of one year of medical office and/or call center experience . Bilingual/Spanish speaking a plus! This is an excellent opportunity to join a stable, growing large cardiology practice that offers opportunities for growth and advancement. The CSR functions as a first point of contact over the phone in a high volume call center. CSRs must be customer service oriented and portray patience, understanding, and professionalism. CSRs may require rotation to the Front Desk department.

Located in the attractive Southwest Florida Gulf Coast area, Florida Heart Associates is a fully accredited, modern medical center dedicated to meeting the cardiac needs of Southwest Florida. We perform diagnostic cardiac testing, in addition to peripheral vascular procedures. We also support an in-house cardiac PET imaging system, stress testing, ECHO, and management of arrhythmia equipment.

Florida Heart Associates offers:

• Health, dental, vision plan insurance options
• Company paid life insurance and LTD
• Accident Insurance
• Aflac choices (short-term disability, cancer, hospitalization, and accident plans)
• Identity Theft Insurance
• 401(k) with company match
• Generous Paid Time Off
• 7 paid holidays
• Employee Assistance Program (EAP)
• Perks and discounts - theme park tickets, travel, & more

EDUCATION:

• High school diploma or equivalent.
• Courses in medical technology preferred.
• Experience with computer software scheduling.

EXPERIENCE: Minimum of one year of medical office and/or call center experience preferred.

DUTIES INCLUDE BUT NOT LIMITED TO:

• Schedule and re-schedule appointments, referrals, and office procedures including, but not limited to: office visits, new patient consults, referrals, Holters, event monitors, echocardiograms, regular and nuclear stress tests, carotids, pacemaker checks, PVR’s, vascular studies, defibrillator checks, nursing procedures, lipids and protime checks and hospital follow-up visits
• Enter new patient demographic information into EMR
• Review and update established patient demographic information in patient’s EMR
• Check daily that the following day’s nuclear test schedule is completely booked and, if not, adjust as needed; includes other departments
• Receive calls from hospitals and page hospital consult to the appropriate provider
• Handle patient compliments and complaints and direct to supervising manager when necessary
• Identify operational issues and suggest possible improvements
• Maintains confidentiality of all patient information; adheres to all HIPAA guidelines/regulations.
• Supports the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, professionalism, commitment to our community, accountability, and ownership
• This position may require rotation between departments

PERFORMANCE REQUIREMENTS:

• Knowledge of physician office schedules and rotations.
• Knowledge of computer systems and applications.
• Knowledge of grammar, spelling, punctuation, and sentence structure to appropriately communicate with patients, physicians, and referring physicians’ office staff.
• Ability to prioritize and organize multiple tasks.
• Skill in answering the telephone in a prompt, courteous, helpful, and professional manner
• Ability to speak clearly and concisely
• Ability to interact with staff members, patients, physicians, and referring physicians’ office staff appropriately
• Ability to deal with a high volume of inbound telephone calls
• Ability to work in a fast-paced, sometimes stressful environment
• Ability to accept and deal with last-minute scheduling changes in a calm, professional manner
• Ability to work effectively as a team member
• Ability to maintain the strictest confidentiality

Florida Heart Associates is an Equal Opportunity Employer and is proud to be a drug and tobacco free organization. All potential hires will be required to take and clear a pre-employment drug screen upon job offer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Cardiology

Schedule:

• Monday to Friday

Work Location: In person