Job Summary:

Responsible for providing daily clinical support to the providers and related services of our patients, performing daily functions to greet and room patients by providing clinical information and support to all new and existing patients.

Essential Responsibilities:

1. Upholds, teaches and enforces FKP Core Values.
2. Utilizes AIDET/customer service standards and demonstrates FKP Core Values and Standards of Behaviors.
   1. Performs all medical assistant responsibilities as requested in accordance with FKP policies and procedures.
   2. Demonstrate phone etiquette that is accordance with FKP Standards of Behaviors
   3. Verifies accurate chart prep before patient visit, ensure all labs, diagnostics, tests and notes are completed and resulted in the chart- reschedule patients as appropriate
   4. Brings patient from lobby into the appropriate exam room.
   5. Obtains vital signs weights as needed.
      1. Accurately updates and records patient medications, allergies, pharmacies, risk factors, social history and family history in patient chart upon each visit.
      2. Responsible for patient medication refill requests and assisting patients with medication assistance forms.
      3. Complete and submit medication prior authorizations.
      4. Place orders, and communicate with other healthcare providers/organizations as needed
      5. Review and complete Inbox tasks weekly
      6. Answer and handle phone calls swiftly, answer voice mail daily
      7. Respond to patient concerns in accordance with established policies and standards
      8. Maintains cleanliness and supply inventory in exam rooms and lab area.
      9. Scans medical records and patient documents.
         1. Complies with all OSHA and HIPPA policies along with all policies and procedures established by FKP
         2. Demonstrates behavior that is professional and commensurate with the position and is in accordance with FKP Core Values and Standards of Behaviors.
         3. Maintains strict patient and employee confidentiality.
         4. Attends all mandatory staff  meetings
         5. Other routine duties as assigned.

This job description is not meant to cover or contain a comprehensive listing of tasks and responsibilities.  Other duties may be assigned as needed.

Education/Experience Requirements:

High School diploma or GED, medical assistant degree, diploma, or certificate with one year clinical experience preferred.   Has a broad understanding of clinical operations and physician office practice. Computer skills in various applications such as MS Office Suite, PMD soft, Athenahealth and other applications/systems.

Competency Requirements:

Must possess the following knowledge, skills and abilities to perform this job successfully:

• Ability to communicate effectively and clearly with all internal and external customers
• Good business office organizational skills, detail-oriented with excellent follow-up.
• Solutions-minded, compliance-minded and results-oriented.
• Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately.
• Ability to juggle multiple priorities successfully.
• Extremely strong organizational and communication skills both verbal and written
• High-energy, hands-on employee who thrives in a fast-paced work environment.
• Intelligent, self-confident, practical thinker with sound judgment.
• Flexible, adaptable and can adjust to a rapidly changing and growing environment.
• Ability to develop both tactical and strategic solutions to business challenges.
• Works well in Teams-can work with others but flexible enough to work independently also
• Knowledge of HIPPA regulations and dedicated to adhering to all aspects
• Current understanding of basic computer skills and data entry

This position may be modified to reasonably accommodate an incumbent with a disability.

This job requires the ability to work with others in a team environment, the ability to accept direction from superiors and the ability to follow Company policies and procedures.

Regular, predictable and dependable attendance is essential to satisfactory performance of this job.

Work Environment:

• Extensive telephone and computer usage.
• Use of computer mouse requires repetitive hand and wrist motion.
• Time off restricted during peak periods.
• Regular reaching, grasping, and carrying of objects.