Medical Check-In/Check-Out and Insurance Verification Coordinator

Job Title: Medical Check-In/Check-Out and Insurance Verification Coordinator

Location: Lehigh Acres, FL 33971

Job Type: Full-Time (In-Office)

Pay: $15.00 - $18.00 per hour

Expected Hours: 36–40 per week

Florida Lung & Sleep Associates is seeking a highly motivated and organized individual to join our team as a Medical Check-In/Check-Out and Insurance Verification Coordinator. This dual-role position will help ensure a seamless patient experience while providing excellent customer service and maintaining accuracy in insurance processes.

Responsibilities

Patient Check-In Duties:

• Greet patients warmly and professionally.
• Verify and update patient demographics, insurance details, and required signatures.
• Notify the back office of patient arrivals and track waiting room activity.
• Schedule/reschedule appointments and follow-up visits.
• Enter prescription refill requests.
• Collect co-pays, deductibles, and outstanding balances.
• Document and follow up on no-show appointments.
• Maintain a clean and welcoming patient waiting area.

Patient Check-Out Duties:

• Complete check-out procedures, including collecting payments.
• Review and enter diagnosis codes and schedule diagnostic tests or follow-ups.
• Explain fees and patient financial responsibilities.
• Contact medical facilities for scheduling additional tests or procedures.

Insurance Verification and Authorization Duties:

• Use Athena, Availity, and other software to verify benefits, eligibility, and co-pays.
• Obtain prior authorizations for office procedures.
• Contact PCPs for referrals and coordinate documentation for authorizations.
• Update EMR systems with accurate insurance and patient information.
• Troubleshoot and resolve insurance-related issues.

Requirements

• Experience: Minimum of 1 year as a medical receptionist and 6 months in insurance verifications/authorizations.
• Familiarity with Athenahealth is preferred.
• Skills:
• Proficiency in Microsoft Office Suite and medical terminology.
• Knowledge of CPT and ICD-10 codes (required).
• Excellent communication, multitasking, and organizational skills.
• Ability to handle high-pressure situations with empathy and professionalism.
• Language: Spanish fluency (required).
• Education: High school diploma or equivalent (preferred).

Schedule and Work Environment

• Hours: Monday to Friday, 8-hour shifts.
• Work performed in an office setting with frequent staff interaction and occasional patient communication.

Benefits

• 401(k) with matching
• Health, dental, vision, and life insurance
• Health savings account
• Paid time off
• AD&D insurance

Join our team at Florida Lung & Sleep Associates to help make a difference in patients’ lives while advancing your career in a collaborative and supportive environment.

Resumes must be attached to be considered.

Relocation to Lehigh Acres, FL 33971, required before starting.

Apply Today!

We look forward to welcoming a dedicated professional to our team.