What are the responsibilities and job description for the Front Office Assistant - Family Medicine position at Florida Medical Clinic?
Job Description
Job Description
O ur Vision is to be the best choice for healthcare in our community
Florida Medical Clinic, Orlando Health
Job Title : Front Office Assistant - Family Medicine
Job Summary : Assists providers and manages clinical functions for our Family Medicine office in Brandon - 2020 Town Center Blvd. Brandon
Position Summary
Provides support with the daily activities for ambulatory / physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and / or Practice Site Supervisor.
Essential Functions
- Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
- Obtains accurate and complete patient demographic and insurance information.
- Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
- Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
- Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
- Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
- Interacts with patients and families in a professional manner.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Education / Training
Licensure / Certification
None.
Experience
Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.
Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing . This policy is intended to comply with applicable laws regarding drug testing and any privacy rights
