Bursar & Collections Supervisor

Major Responsibilities: A Bursar & Collections Supervisor in higher education oversees the financial operations related to student accounts and cashiering services. The role involves managing staff, ensuring accurate financial transactions, and maintaining compliance with institutional policies and regulations. The position is accountable for the efficient and effective management of all billing, receivables, and cashiering functions on campus. Responsibilities also include collecting and processing payments for all active, graduated, and withdrawn students monthly, as well as updating and maintaining student ledgers to reflect accurate balances.

Key Responsibilities: 

1. Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally.
2. Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities.
3. University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies.
4. Special Projects: Execute special projects assigned by the President or supervisor.
5. Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations.
6. Assigned Duties: Undertake other assigned duties as required.

Specific Duties and Responsibilities: 

1. Supervise all daily activities of the Bursar’s Office, ensuring smooth operations and high-quality service.
2. Manage and develop staff through effective recruitment, hiring, training, and performance reviews.
3. Develop and execute training programs for the Bursar's staff while creating and managing staff schedules.
4. Ensure compliance with institutional policies and regulatory requirements and maintain accuracy in all financial transactions.
5. Prepare and deliver regular reports and analyses to senior management.
6. Oversee daily financial operations, including the closeout process for cash registers, bank deposits, and implementation of Bursar/bookstore policies.
7. Update and maintain Standard Operating Procedures (SOP) for the Bursar's and Collections Offices, ensuring compliance with new university policies.
8. Oversee student payments and ensure adherence to payment schedules, including monthly payments, seminars, background checks, and tuition reimbursement.
9. Ensure accuracy and timeliness in posting and reconciling payments and address any student inquiries or concerns regarding late payments.
10. Collaborate with the University Collection Officer and other division heads to develop strategies for reducing student delinquencies and improving retention rates.
11. Serve as the main point of contact for CLOVER, CCI, and Tuition Options, ensuring clear and consistent communication and efficient handling of related processes.

Education / Experience Requirements:

• Bachelor’s degree in accounting, Finance, or a related business field.
• 3-5 years of experience in accounting or similar fiscal work.
• Fluency in both English and Spanish is required.
• Experience in higher education.
• Strong financial management and analytical skills.
• Computer proficiency, including Microsoft Office, Outlook and basic database applications.
• Excellent time management and multitasking abilities 
• Position requires regular travel between multiple campus locations.

Skills:

• Leadership and supervisory experience
• Attention to detail and accuracy.
• Knowledge of accounting procedures and best practices
• Ability to work independently and manage multiple tasks efficiently.
• Ability to meet deadlines without sacrificing quality.
• Strong communication and interpersonal skills, collaborative work style.
• Solution-focused with strong problem-solving and conflict resolution skills.
• Student-centered approach: balances team and individual responsibilities.