What are the responsibilities and job description for the Loan Management Assistant position at Florida National Univer?
About the Role:
The Loan Management Assistant plays a crucial role in supporting the financial operations of the Educational Services sector at our Hialeah Campus. This position is responsible for assisting students and staff with loan inquiries, processing applications, and maintaining accurate records of loan transactions. The assistant will ensure compliance with federal and state regulations while providing exceptional customer service to enhance the student experience. By effectively managing loan documentation and communication, the Loan Management Assistant contributes to the overall financial health of the institution. Ultimately, this role is vital in facilitating access to educational funding, enabling students to achieve their academic goals.
Minimum Qualifications:
- High school diploma or equivalent.
- Experience in customer service or administrative support.
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Associate's degree in finance, business administration, or a related field.
- Familiarity with loan management software and financial aid processes.
- Previous experience in an educational setting.
Responsibilities:
- Assist students in understanding loan options and the application process.
- Process loan applications and maintain accurate records in the financial management system.
- Respond to inquiries regarding loan status, repayment options, and eligibility requirements.
- Collaborate with financial aid officers to ensure compliance with regulations and policies.
- Prepare reports on loan activity and assist in the development of financial literacy programs.
Skills:
The required skills for this position include strong communication abilities, which are essential for effectively assisting students and addressing their inquiries. Organizational skills are utilized daily to manage multiple loan applications and maintain accurate records, ensuring that all documentation is processed efficiently. Attention to detail is critical when reviewing loan applications and ensuring compliance with regulations. Preferred skills, such as familiarity with financial aid processes, enhance the assistant's ability to provide informed guidance to students. Overall, a combination of these skills fosters a supportive environment that promotes financial literacy and accessibility to educational funding.
