Bilingual Customer Service Representative

Are you ready to embark on a fulfilling career with Florida One Insurance as a Full-Time Bilingual Customer Service Representative? This exciting onsite position offers you the opportunity to engage directly with clients, ensuring customer satisfaction through your strong communication skills and problem-solving abilities. Your daily tasks will include handling customer inquiries, resolving conflicts, and enhancing customer retention through exceptional service in a fast-paced environment. Imagine the satisfaction of making a real difference in someone's day while demonstrating your empathy and giving technical support. With a competitive pay range of $46,133.00 - $65,405.00 per year, you'll also enjoy the benefits of team collaboration as you tackle challenges head-on.

Your attention to detail and time management skills will shine as you handle data entry and follow-up tasks. You will be provided great benefits such as Medical, Dental, Vision, Life Insurance, Competitive Salary, and Paid Time Off. Embrace the chance to grow your career in a dynamic workplace where flexibility and adaptability are valued. Join us today!

FLORIDA ONE INSURANCE: WHO WE ARE

With over 10 years of experience in the industry, we are dedicated to providing personalized coverage tailored to meet your unique needs. At Florida one insurance agency, we understand that every driver is different. Our team of knowledgeable agents is committed to helping you navigate the complexities of auto insurance, ensuring you have the right protection at the best possible price. We pride ourselves on our exceptional customer service and are always here to answer your questions and address your concerns. Our Mission: Our mission is to empower our clients with the knowledge and resources they need to make informed insurance decisions. We strive to build lasting relationships based on trust and transparency, guiding you every step of the way.

ARE YOU EXCITED ABOUT THIS BILINGUAL CUSTOMER SERVICE REPRESENTATIVE JOB?

Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative, where your exceptional communication skills in both English and Spanish will ensure customer satisfaction. In this role, you will engage with customers through phone, email, and chat, providing prompt and accurate responses to their inquiries. Your ability to understand customer needs will be crucial as you assist with product information, order placements, and effective issue resolution. You'll analyze customer concerns, proposing suitable solutions or escalating them as necessary, while showcasing your problem-solving skills and empathy.

Attention to detail will be essential as you maintain accurate customer records and perform data entry tasks to update profiles and process orders. This dynamic position thrives on customer service excellence, allowing you to make a significant impact in a fast-paced environment.

REQUIREMENTS FOR THIS BILINGUAL CUSTOMER SERVICE REPRESENTATIVE JOB

To excel as a Full-Time Bilingual Customer Service Representative at Florida One Insurance, several key skills are essential. You must possess strong verbal and written communication skills in both English and Spanish, enabling you to connect effectively with diverse customers. Excellent phone etiquette and active listening skills are crucial for understanding customer needs and ensuring their inquiries are addressed promptly.

Your ability to analyze concerns and provide appropriate solutions will be vital for conflict resolution and customer retention. Proficiency in data entry and computer skills will support your efficiency in maintaining accurate customer records and processing orders. Additionally, any sales experience you have will enhance your capacity for upselling or cross-selling, making you a valuable asset in delivering customer service excellence in a fast-paced environment.

Your dedication to teamwork and a positive attitude will further contribute to your success in this role.

Knowledge and skills required for the position are:

• • Strong verbal and written communication skills in both English and Spanish
  • Excellent phone etiquette and active listening skills
  • Ability to analyze customer needs and provide appropriate solutions
  • Proficient in data entry and computer skills
  • Sales experience is a plus

MAKE YOUR MOVE

If you think this full-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!