What are the responsibilities and job description for the Bilingual Customer Service Representative position at Florida One Insurance?
Join Florida One Insurance as a Bilingual Customer Service Representative, where every day presents a new opportunity to connect and assist our diverse clientele! This onsite position offers a dynamic environment, fostering collaboration and community among team members. Your language skills will play a vital role in breaking barriers and providing unparalleled service, making you an essential part of our mission. With a competitive salary range of $46,133.00 - $65,405.00 per year , you'll be rewarded for your hard work and dedication.
Immerse yourself in a culture that values empathy and customer-centricity, while actively contributing to innovative solutions. You will be provided great benefits such as Medical, Dental, Vision, Life Insurance, Competitive Salary, and Paid Time Off. Step into a forward-thinking workplace where your voice matters, and be part of a team that thrives on integrity and professionalism!
Day to day as a Bilingual Customer Service Representative
As a Bilingual Customer Service Representative at Florida One Insurance, you will be the first point of contact for our valued customers, answering incoming calls, emails, and chats with professionalism and empathy. Your role involves resolving product and service inquiries, troubleshooting technical issues, and providing guidance to ensure customer satisfaction. You'll document interactions meticulously for future reference and handle complex or escalated issues that require advanced support. Collaboration is key, as you will liaise with departments like tech support and sales to facilitate resolutions.
Staying informed about our evolving products, services, and policies will empower you to assist customers effectively. Additionally, you'll track performance metrics, complete necessary reports, and ensure that any unresolved issues are followed up appropriately. Scheduled breaks will be provided to help you recharge and maintain peak productivity throughout your shift. Join us in enhancing the customer experience!
Are you a good fit for this Bilingual Customer Service Representative job?
To thrive as a Bilingual Customer Service Representative at Florida One Insurance, strong communication skills are paramount. You must engage in clear and empathetic verbal and written dialogue while actively listening to customers to understand their needs. Problem-solving capabilities are essential, enabling you to swiftly identify issues and devise creative solutions to maintain customer satisfaction. Patience is crucial, especially when dealing with frustrated customers, as is the ability to manage multiple inquiries without becoming overwhelmed.
A solid understanding of our products and services will bolster your effectiveness in assisting clients. Time management skills will allow you to prioritize tasks, ensuring timely follow-ups and resolutions. You will also need to demonstrate empathy by building rapport and fostering positive relationships. Additionally, attention to detail is necessary for accurate documentation, while adaptability and conflict resolution skills will help navigate ever-changing service scenarios.
Technical proficiency with customer service software and CRMs will support seamless interactions, enabling effective teamwork across departments.
Get started with our team!
If you believe that this position matches your requirements, applying for it is a breeze. Best of luck!
Salary : $46,133 - $65,405
