What are the responsibilities and job description for the Front desk/Optometric Assistant position at Florida Optical Enterprises?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in creating a welcoming environment and ensuring smooth operations within our facility. Able to multi-task.
Responsibilities
- Greet patients and visitors warmly, providing a friendly and professional atmosphere.
- Manage appointment scheduling, confirmations, and cancellations.
- Collect and verify patient information, including insurance details and medical history.
- Assist with patient check-in and check-out processes, ensuring all necessary documentation is completed.
- Answer phone calls promptly, addressing inquiries or directing them to the appropriate staff member.
- Maintain an organized front desk area, ensuring all materials are stocked and readily available.
- Collaborate with medical staff to facilitate patient care and streamline office operations.
- Handle administrative tasks such as filing, data entry, and maintaining patient records in compliance with confidentiality regulations.
Skills
- Strong knowledge of medical terminology and anatomy is preferred to assist with patient inquiries effectively.
- Familiarity with optical procedures and .
- Experience in pediatrics or patient care settings is advantageous.
- Proficiency in taking vital signs may be required depending on the facility's needs.
- Excellent communication skills, both verbal and written, to interact effectively with patients and team members.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficient in using office systems and software for scheduling and record management.
- Strong organizational skills to manage multiple tasks efficiently.
Join our team as a Front Desk Agent where you can make a positive impact on patient experiences while working in a supportive environment.
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Schedule:
- Day shift
Experience:
- sales: 2 years (Required)
Language:
- English and Spanish (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $16 - $18