Enrollment Specialist, FL PACE Centers

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties.

Our careers are challenging, meaningful and rewarding. Join us now to do purposeful work in supporting our community’s seniors and their families.

Job Title: Enrollment Specialist

Job Summary

Responsible for meeting specific management-directed goals,

increasing enrollments, nurturing prospective member interest toward conversion. Responsible for carrying out all steps of the enrollment process from initial contact through closed enrollment.

Essential Job Functions

• Developing a relationship-based approach to cultivating interest in the program through initial contact and routine, purposeful follow-up
• Communicating Florida PACE Centers value proposition with urgency to each prospective member
• Meeting or exceeding daily, weekly, and monthly targets for call-ins/outs, tours and presentations, conversions to applications and to closed sales
• Managing incoming inquiries and the enrollment process from first inquiry to start of application to closing
• Working closely with Enrollment Coordinator to ensure enrollment completion of prospective members.
• Handling incoming inquiries in a timely and professional manner
• Facilitating a timely enrollment, including making frequent personal contact with the prospective member and family members via telephone, virtual connection or in-person tour of Florida PACE Centers sites
• Accurately documenting all contacts and activities in the CRM to support ongoing customer service and cultivation for each prospective participant
• Working closely with Community Outreach team members to follow up on referrals provided via their efforts
• Conducts home and community visits as needed and when helpful to the enrollment process
• Obtains proper documentation to begin enrollment process
• Makes follow up calls to prospective members to increase interest and secure tours/home visits
• Works closely with enrollment coordinator to assure that prospects are completing the enrollment process
• Follows up with communication and correspondence to complete enrollment process
• Conducts center tours for participants and family members as needed
• Participates in all department, Florida PACE Center Management Team, and in- service meetings
• Other duties as assigned by leadership

Job Requirements

Education

• Bachelor's degree (Healthcare-related area, Communications or Marketing preferred) or equivalent combination of education and experience required.

Experience:

• 5 to 7 years of experience in Healthcare, Admissions, Marketing, Sales, Customer Service, or related field preferred
• Multilingual in English, Spanish and/or Creole preferred

Licenses/Certifications:

• Medical Terminology Certification preferred
• A valid driver’s license and auto insurance for use of personal vehicle to perform job duties

Abilities Required

• Must possess critical thinking and organizational skills
• Must have strong communication and interpersonal skills
• Must be able to work effectively in a team environment
• Must have computer skills, Microsoft Word experience required
• Knowledge of the Florida Medicaid System preferred

Functional Demands

Environment Work Conditions

• Normal working condition with adequate lighting and ventilation

Infectious Material Exposure:

• N/A

Organizational Expectations

• Ensures that resident’s/patient’s rights are adhered to
• Demonstrates professionalism and accountability
• Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests
• Demonstrates excellent communication skills
• Ensures confidentiality and security of patients’ medical information
• Identifies and utilizes appropriate channels of communication
• Able to speak, read and write English
• Able to think and act calmly to meet unusual occurrences of the job
• Adheres to the organization’s Mission, Vision and Values
• Participates in departmental activities, meetings and in-services and follows established guidelines
• Maintains a safe working environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you’ve ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.

Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.