What are the responsibilities and job description for the Communication Center Representative position at Florida Pain and Rehabilitation?
Call Center Representative: Onsite
Reports to: Center Manager
Shift Schedule: Days-Onsite
Job Category: Clinical
Job Status: Non-Exempt
For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other. Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!
What we offer:
- Paid time off (PTO) & 8 company paid holidays.
- Tuition reimbursement
- 401k with employer matching
- Competitive health, vision, and dental benefits
- Employer paid long term disability benefits.
- Pet Wellness coverage, legal assistance, and identity protection.
What we require:
- High school diploma or general education degree (GED) equivalent, required.
- Minimum of one (1) year of customer service experience required.
- High call volume experience required.
- Working knowledge of medical office referrals and authorization process and insurance verification, required.
- Working knowledge of medical terminology, CPT and ICD-10 coding, required.
- Working knowledge of registration requirements and HIPAA regulatory requirements, required.
- Must be proficient in Electronic Medical Records (EMR) system and Microsoft Office.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must have satisfactory background check inclusive of criminal, employment reference, education, and social security.
NSPC is the largest interventional pain management practice group in the country. We offer competitive compensation, medical/dental/vision insurance options, life insurance plans, employer-matched 401(k), holidays and paid time off.National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
