Patient Service Specialist 1

Florida Physician Group

Patient Service Specialist 1

J OB S U MM A R Y

The M ed i cal O ff i ce C o o r d i n at o r is r e s p o n si b le f o r g r ee ti n g patients, a n sw e ri n g p h o n es a n d sc h ed u li n g ap p o i n t m e n ts. T h e c o ll e ct i o n o f ac c u r ate pat i ent d e m o g ra ph ics, i n su r a n ce v erificat i o n , r ef e rr a l p r o c essin g , and v ar i o u s o ther are a s o f data entr y . C oo r d i n a t es the dai l y o p e r ati o n s o f the p h y s i cian o ff i c e, i n cl ud i n g t h e m ed i cal r e c o r d s p r o ce s s , patie n t a n d ph y si c ian sc h ed u li ng , o v er s e e i n g the f r o n t d e s k, c o n fi r m i n g a pp o i n t m ents, a n d o r d eri n g o ff i ce su pp lies. Will be r e sponsi b le f o r cha rg e e n t r y a n d p atient b al an ce pro c essing a n d t h e d ai l y r e c o n cil i at i o n o f char g es a n d p a y m ents.

E SS E N T I AL D U TI ES A N D R E S PON S I B I L I T I ES

I n c lud e the followi ng . Oth e r s may be a s sig n ed.

Gree t i n g pat i ents, a n sw e r i n g p h o n es a n d sc h ed u li n g ap p o i n t m ents

C o lle c ti o n o f a ccur a te pati e n t d e m o g ra ph ics

A n sw e rs t e le p h o n es in a p r om p t a n d c o u rt e o u s m a n n er

I n su r a n ce v erificat i o n

Ref e rr a l p r o c essing

Will be r esp o n si b le f o r c h a r g e ent r y and patie n t b al an c e p r o c essing and

the dai l y r e c o n cil i at i o n o f c h ar g es a n d pa y m en t s

D is p lays c o n c ern a n d p r ov i d es assis t a n ce o r e x p la in s p r o ced u res as

a pp r o p ri a te to cal l ers o r in fac e - t o -face situat i o n s

Ens u res that all c o n ta c ts w i th p a tients, t h e pub lic, p h y sicia n s and o ther

p ers o nn el a r e c a rr i ed o u t i n a fr i en d ly, c o u r te o u s, h e l p f u l a n d c o n si d era t e m a nn er

M a n a g e, c o p y , and r e v i e w m ed i cal r e c o r d s t o ens u re accu r acy

C oo r d i n a t es the dai l y o p e r ati o n s o f the p h y s i cian o ff i c e, i n cl ud i n g t h e

m ed i cal r e c o r d s p r o ce s s, p atient and ph y s i cian sc h e d u li ng , ov e rse e i n g the fr o n t d e s k, c o nfi r m i n g ap p o i n t m ents, and o r d eri n g o f fice s upp lies

S UPER V I S ORY R E S P O N SI B I L I T I ES

This p o sition c a rr i e s o u t su p e r vis o r y r espo n sib i liti e s in a c c ord an ce with g u i d eli n e s , p o l i c ies an d p r o c ed u r e s a n d a pp lic ab le l a w s . S up e r vi s ory r espo n sib i lities in c l ud e i n te r vi e win g , hirin g , a n d t ra i n i n g e m p l o yees; pl ann i ng , a s sig n i n g a n d directing w or k .

EDU C A T I ON / E X PE R I E NC E

I n c lud e m i n imum ed u c a ti o n , t ec hn i ca l t r a i n i ng , a nd / o r e x p e r ie n ce r eq u i r ed to p e r fo r m the jo b .

• H i g h Scho o l D i p l o m a / G E D
• 5 y ears o f e x p erie n ce in a Ph y sician P racti c e req u ired
• C o m p let i o n o f M ed i cal Off i ce Ass i s tant p r o g ram pref e rred
• H ealthcare m a n a g e m ent / a d m i n istrat i o n c ertificat i o n p referred
• E M R / EHR e x p er i ence p r ef e rre d , Ne x t G en o r At h ena e xperie n ce prefer r ed
• P r o f i ciency in a win d o w s en v iro n m ent with a w o rki n g k no wled g e o f W o r d , Outl o o k, and t h e I n t e r n e t i s r e qu ired
• Willi ngn ess t o be flexi b le a n d ada p tab l e in a c o m p lex, m atr i x e n v iro n m e n t

PHY S I C AL DEM A N DS

The p h ysi ca l dema nd s d es c r i b ed h e r e a r e r epr e sentat i ve of t h o s e t ha t must be m et b y an empl o yee to s u c c e s sfu l ly p e r fo r m the e s s enti a l f un cti o n s of th i s jo b . Reaso nab le a c c ommod a tio n s may b e ma d e t o en ab le in d iv idua ls w ith d isa b ilities t o p e r fo r m the es s enti a l f un cti on s.

W ORK E N V I R O N M E N T

The w o r k en v i r o n m ent c hara cte r isti c s d es c r i b ed h e r e a r e r ep r esentati v e of th o se a n

empl o yee en c o un t e r s w h ile pe r fo r ming t h e e s s enti a l f u n cti on s of th i s jo b . Reaso nab le a c c ommod a tio n s may b e ma d e t o en ab le in d iv idua ls w ith d isa b ilities t o p e r fo r m the es s enti a l f un cti on s.

A L L J O B RE Q U I RE M ENTS L I S T ED I N D I C A T E T HE M I N I U M UM LEVEL O F K N O W LE D G E, SK I L L S, AND / O R A B I L I T Y D EEMED N E C E S S A RY T O P ER FORM T HE JOB P R O F I C I E N T L Y . T H I S JO B D E S C R I P TI O N I S N O T T O B E C O N S T RUED A S A N E XHA U S T I V E S T A T E M E N T O F DU T I E S , R E S P O N S IB I L IT I E S , O R R EQ U I R E M EN T S. E M P L O Y EES WI L L B E R EQU I RED T O PE R F O RM ANY OT H ER J O B-REL A T ED D U TI E S GI V EN B Y T H E I R S U PE R V I S O R, S U B J E C T T O REA S O N A B L E A C C O MMO D A T IO N S.