What are the responsibilities and job description for the Digital Workplace Operations & IT Support Manager position at Florida Power & Light?
Requisition ID: 85625
Florida Power & Light Company is the largest electric utility in the U.S., delivering clean, affordable, and dependable electricity to over 12 million Floridians. With one of the nation’s cleanest power generation fleets and top-tier reliability, we are setting new standards in the energy industry. Ready to make an impact? Join our exceptional team today and help shape the future of energy!
Position Specific Description
The Digital Workplace Operations & Support (DWO) IT Manager ensures efficient and effective resolution of technical issues across the organization. This role contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring DWO strategy aligns with the ITIL framework and is fully aligned and positioned to deliver compelling business value. This is not a hands-on role, but the incumbent will have previous hands-on technical experience with a deep understanding of IT concepts. This role will manage IT support staff and vendors, implement best practices for service delivery, and collaborate with other departments to optimize IT systems and processes.
Required
This position establishes strategy, develops business plans, and oversees and manages the design, development and implementation of technology solutions to meet business needs. Leaders in this role provide leadership and oversight to manage performance and results in one or more Information Technology (IT) disciplines. Individuals will be accountable for the reliability, performance, security, and continuity of IT systems and supported business processes.
Job Duties & Responsibilities
Employee Group: Exempt
Employee Type: Full Time
Job Category: Information Technology
Organization: Florida Power & Light Company
Relocation Provided: No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.
Florida Power & Light Company is the largest electric utility in the U.S., delivering clean, affordable, and dependable electricity to over 12 million Floridians. With one of the nation’s cleanest power generation fleets and top-tier reliability, we are setting new standards in the energy industry. Ready to make an impact? Join our exceptional team today and help shape the future of energy!
Position Specific Description
The Digital Workplace Operations & Support (DWO) IT Manager ensures efficient and effective resolution of technical issues across the organization. This role contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring DWO strategy aligns with the ITIL framework and is fully aligned and positioned to deliver compelling business value. This is not a hands-on role, but the incumbent will have previous hands-on technical experience with a deep understanding of IT concepts. This role will manage IT support staff and vendors, implement best practices for service delivery, and collaborate with other departments to optimize IT systems and processes.
Required
- Minimum of 5-7 years of large enterprise IT experience, preferably in a system administrator, network engineer, or support roles.
- Minimum of 2 years of people management experience.
- Minimum 2 year of experience managing service-based vendors.
- Strong understand of, and experience with, the ITIL framework.
- Proficient in the use of ServiceNow including report generation, dashboards, and service catalog workflows with automation.
- Excellent verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Strong collaboration skills with ability to drive outcomes.
- Ability to work independently and in a team-oriented environment.
This position establishes strategy, develops business plans, and oversees and manages the design, development and implementation of technology solutions to meet business needs. Leaders in this role provide leadership and oversight to manage performance and results in one or more Information Technology (IT) disciplines. Individuals will be accountable for the reliability, performance, security, and continuity of IT systems and supported business processes.
Job Duties & Responsibilities
- Provides leadership, influence, vision, and direction to the organization to contribute to achieving the company's goals
- Works with IT leaders to develop overall IT strategy in alignment with business strategy
- Oversees value stream by focusing on cost and risks of technology portfolio to meet business needs
- Supports and fosters innovative technologies to deliver new ideas that enable business transformation
- Ensures high levels of ongoing system and application performance in production environments
- Oversees development of processes and tools to automate code releases from development to operations (DevOps)
- Attracts, develops and retains a high-performing and diverse team
- Establishes and drives technology roadmaps that align with current and future business needs
- Manages third party technical and outsourcing relationships to deliver project and operational support objectives
- Ensures technology processes are conducted in line with applicable standards and company policies
- Performs other job-related duties as assigned
- High School Grad / GED
- Bachelor's or Equivalent Experience
- Experience: 8 years
- Supervisor/Management Experience: 2 years
- Bachelor's Degree
Employee Group: Exempt
Employee Type: Full Time
Job Category: Information Technology
Organization: Florida Power & Light Company
Relocation Provided: No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.
