What are the responsibilities and job description for the Community Association Manager, Portfolio position at Florida Property Management Strategies LLC?
Community Association Manager
Department/Location: Property Management
Reports to: Regional Manager/Chief Operating Officer
Job Status: Full-Time
FLSA Status: Exempt
**Come join Florida Property Management Services at our main office, we'd LOVE to have you!!**
Job Purpose
The Community Association Manager is responsible for overseeing the daily operations, financial management, and resident relations of assigned communities. This role ensures compliance with governing documents, state regulations, and company policies while providing exceptional service to homeowners, board members, and vendors. The manager acts as the primary liaison between the association’s Board of Directors and service providers, fostering a positive living environment and maintaining property value.
Essential Duties & Responsibilities
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Community Operations & Compliance
- Ensure the community operates in compliance with association governing documents and applicable regulations.
- Implement and enforce association policies, rules, and regulations in collaboration with the Board of Directors.
- Oversee maintenance programs, vendor contracts, and community improvement projects.
- Board & Resident Relations
- Serve as the primary contact for the Board of Directors, attending meetings and providing professional guidance.
- Facilitate open communication with homeowners and address inquiries, complaints, and concerns.
- Assist in organizing and conducting board and annual meetings following Robert’s Rules of Order.
- Financial & Budget Management
- Develop and manage annual operating and reserve budgets in alignment with community goals.
- Monitor financial statements, approve expenditures, and manage association funds responsibly.
- Oversee assessment collections, delinquency tracking, and legal proceedings for non-payment.
- Vendor & Contract Management
- Solicit, evaluate, and negotiate contracts for community services, ensuring quality and cost-effectiveness.
- Supervise vendor performance and ensure timely completion of services.
- Reporting & Documentation
- Prepare and present management reports, financial updates, and operational recommendations.
- Maintain organized records, including contracts, insurance policies, and board meeting minutes.
- Ensure timely updates to resident communication channels, including newsletters and websites.
Qualifications
Skills & Abilities
- Strong leadership and customer service skills.
- Excellent problem-solving and conflict resolution abilities.
- Proficiency in Microsoft Office and property management software.
- Ability to read and interpret financial statements and legal documents.
Education & Experience
- Previous experience in community association management or property management preferred.
- Working knowledge of HOA and condominium association regulations.
Certifications & Licenses
- CAM License is a MUST HAVE (or ability to obtain as required by state law).
- Valid driver’s license.
Special Requirements
Physical Demands
- Ability to sit, stand, and walk for extended periods.
- Capability to lift up to 25 lbs. and navigate property grounds.
Work Environment
- Flexible availability, including occasional weekends and evenings as required for meetings and emergencies.
