Patient Liaison

Job Description

The Patient Liaison works with making patient appointments and obtaining other referral or authorization information needed in a timely manner. Receives and coordinates inbound referral and patient calls and appointments for specified/preferred clinic locations. Accurately enters pertinent patient data into the clinic data bases. Works with referral sources in obtaining medical records. This includes patient demographics, insurance information and marketing and referral source information.

Requires prolonged sitting, some bending, stooping and stretching, hand-eye coordination and manual dexterity to operate keyboard, photocopies, telephone, and other office equipment. Requires normal range of eye sight, hearing and aptitude to record, prepare, and communicate appropriate information and reports.

Job Qualifications:

• High School Diploma
• Must have previous experience in a medical group practice or hospital environment
• Must have customer service phone experience in a high call volume setting
• Public Relations and/or marketing a plus
• Medical insurance experience a plus
• Bilingual required

Requirements:

• Ability to prioritize responsibilities.
• Ability to multi-task efficiently and effectively.
• Must be able to act calmly and effectively in a busy or stressful situation.
• Knowledge of contracted insurance plans and procedures.
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
• Must be able to establish and maintain effective working relationships with managers and peers.

Additional Responsibilities:

• Work as a team member within the patient services department and all other departments.
• Establish and maintain effective working relationships with physicians, staff and management.
• Document work processes as required.
• Demonstrate courtesy and helpfulness toward patients and their families.
• Perform other duties as assigned.

This position is full time, Monday through Friday. We offer a competitive benefits package including Medical, Dental, Vision, LTD, Supplemental insurance plans, Paid Time Off, Holiday Pay, 401k Plan with company matching, uniform allowance.

BILINGUAL REQUIRED

This is not a remote position

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Kissimmee, FL 34744 (Preferred)

Work Location: In person