What are the responsibilities and job description for the Intake Specialist I (Family Court Services) - Lee County position at Florida State Courts, Twentieth Judicial Circuit,...?
JOB
WHY YOU SHOULD APPLY TO THE AOC?Great working environmentGrowth and Development OpportunitiesMedical, Dental, Vision other supplemental insurances offeredSick Vacation Paid Time OffPaid HolidaysRetirement plan options (Pension or Investment)457 Deferred CompensationTuition AssistanceEmployee Assistance ProgramSUMMARYThis is a paraprofessional and highly responsible intake position within Family Court Services' Self-Help Program. The Intake Specialist I is responsible for providing procedural information, documents and forms related to family and hands-on assistance to self-represented litigants. This position is required to conduct interviews and assist parties with the preparation and completion of family law forms by explaining process and procedures, and notarizing family court documents. The Intake Specialist I position is responsible for performing case screenings, case intake and case coordination for family law cases. Work involves the use of Unified Family Court practices and the support of case management techniques to promote case progression and case disposition. The Intake Specialist I position is required to handle a high volume of public and professional inquiries, manage intake appointments, schedule case events and use/manage a multi-line telephone system. Work is performed in a team setting, as well as on an individual basis and is performed under the supervision of the Family Court Services Program Coordinator and the Family/Civil Division Director. The core functions of this position are: 1) Assist self-represented litigants, 2) Perform case screenings and research, 3) Provide quality customer service, 4) Provide clerical and administrative support and 5) Other duties as assigned.
EXAMPLE OF DUTIES
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. (1) Assist self-represented litigantsInterview litigants and assist parties with the completion of family law forms;Verify case related information, perform case research, and schedule hearings;Notarize documents;Schedule, manage, and maintain intake appointments on a rotating calendar;Assist self-represented litigants in a neutral and discrete manner;Provide quality customer assistance and maintain confidentiality at all times;Provide general information pertaining to family law process and procedure and other court programs, as well as community resources related thereto.(2) Perform case screenings and researchPerform case and party research in applicable databases;Compile court information and prepare case related memorandums as necessary;Conduct interviews with self-represented litigants;Calendar case management conferences;Provide initial "case plan" to clients which outlines case management timelines for their case;Identify cases appropriate for Unified Family Court. (3) Provide quality customer servicePerform front desk customer service responsibilities;Assist self-represented litigants;Answer a multi-line telephone and assist with a high volume of public and professional inquiries, while maintaining quality customer service;Provide family law processes and procedures in a clear and concise manner. (4) Provide clerical and administrative supportPerform accurate data entry;Prepare and disseminate mail including the processing of returned mail;Fax, file, scan, email and copy documents;Deliver and receive court documents. (5) Other duties as assignedAdditional duties as assigned.
SUPPLEMENTAL INFORMATION
EDUCATION and/or EXPERIENCEGraduation from a high school or a GED. An Associates degree (or 60 hours of credit earned toward a Bachelors degree) from an accredited college or university in a related field such as Psychology, Sociology, or Criminal Justice. Family law experience strongly preferred. CERTIFICATES, LICENSES, REGISTRATIONSState of Florida Notary Public certification is required (within 30 days of hire). SUPERVISORY RESPONSIBILITIESNone
WHY YOU SHOULD APPLY TO THE AOC?Great working environmentGrowth and Development OpportunitiesMedical, Dental, Vision other supplemental insurances offeredSick Vacation Paid Time OffPaid HolidaysRetirement plan options (Pension or Investment)457 Deferred CompensationTuition AssistanceEmployee Assistance ProgramSUMMARYThis is a paraprofessional and highly responsible intake position within Family Court Services' Self-Help Program. The Intake Specialist I is responsible for providing procedural information, documents and forms related to family and hands-on assistance to self-represented litigants. This position is required to conduct interviews and assist parties with the preparation and completion of family law forms by explaining process and procedures, and notarizing family court documents. The Intake Specialist I position is responsible for performing case screenings, case intake and case coordination for family law cases. Work involves the use of Unified Family Court practices and the support of case management techniques to promote case progression and case disposition. The Intake Specialist I position is required to handle a high volume of public and professional inquiries, manage intake appointments, schedule case events and use/manage a multi-line telephone system. Work is performed in a team setting, as well as on an individual basis and is performed under the supervision of the Family Court Services Program Coordinator and the Family/Civil Division Director. The core functions of this position are: 1) Assist self-represented litigants, 2) Perform case screenings and research, 3) Provide quality customer service, 4) Provide clerical and administrative support and 5) Other duties as assigned.
EXAMPLE OF DUTIES
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. (1) Assist self-represented litigantsInterview litigants and assist parties with the completion of family law forms;Verify case related information, perform case research, and schedule hearings;Notarize documents;Schedule, manage, and maintain intake appointments on a rotating calendar;Assist self-represented litigants in a neutral and discrete manner;Provide quality customer assistance and maintain confidentiality at all times;Provide general information pertaining to family law process and procedure and other court programs, as well as community resources related thereto.(2) Perform case screenings and researchPerform case and party research in applicable databases;Compile court information and prepare case related memorandums as necessary;Conduct interviews with self-represented litigants;Calendar case management conferences;Provide initial "case plan" to clients which outlines case management timelines for their case;Identify cases appropriate for Unified Family Court. (3) Provide quality customer servicePerform front desk customer service responsibilities;Assist self-represented litigants;Answer a multi-line telephone and assist with a high volume of public and professional inquiries, while maintaining quality customer service;Provide family law processes and procedures in a clear and concise manner. (4) Provide clerical and administrative supportPerform accurate data entry;Prepare and disseminate mail including the processing of returned mail;Fax, file, scan, email and copy documents;Deliver and receive court documents. (5) Other duties as assignedAdditional duties as assigned.
SUPPLEMENTAL INFORMATION
EDUCATION and/or EXPERIENCEGraduation from a high school or a GED. An Associates degree (or 60 hours of credit earned toward a Bachelors degree) from an accredited college or university in a related field such as Psychology, Sociology, or Criminal Justice. Family law experience strongly preferred. CERTIFICATES, LICENSES, REGISTRATIONSState of Florida Notary Public certification is required (within 30 days of hire). SUPERVISORY RESPONSIBILITIESNone