What are the responsibilities and job description for the Program Specialist (Unified Family Case Manager) Collier County position at Florida State Courts, Twentieth Judicial Circuit,...?
JOB
WHY YOU SHOULD APPLY TO THE AOC?Great working environmentGrowth and Development OpportunitiesMedical, Dental, Vision other supplemental insurances offeredSick Vacation Paid Time OffPaid HolidaysRetirement plan options (Pension or Investment)457 Deferred CompensationTuition AssistanceEmployee Assistance ProgramKEY REQUIREMENTSGraduation from an accredited four-year college or university with a Bachelor’s degree in public or judicial administration, business, criminal justice, social work or a related social science. Related experience may substitute on a year-by-year basis. One year of Dependency court experience and/or dependency related experience is preferred. State of Florida Notary Public certification is required (within 30 days of hire).Knowledge of Dependency Court programs and the dynamics of how they interface with Unified family Court Concepts for effective case managementKnowledge of Family Law Court programs and the dynamics of how they interface for effective case managementKnowledge of juvenile dependency, family law statutes and rules of civil procedureKnowledge of court procedures and understanding of basic legal terminologySUMMARYThis is a professional and highly responsible case management position within Unified Family Court. The essential function of this position is to assist judges and magistrates with the timely disposition of cases through case management and case monitoring. This position is responsible for providing information to litigants and trial court staff, such as reviewing filings; managing and preparing cases for court hearings; briefing judges, attending hearings and other trial court proceedings. Maintaining records; scheduling hearings; and performing related administrative support functions, as well as training and assisting new personnel. The Court Program Specialist II is responsible for case screening, analysis and coordination of family law cases; including domestic relations, domestic violence, juvenile dependency and delinquency cases. This position will work closely with the Judiciary, Magistrates and Family Director. Program work is performed under the general supervision of the Program Coordinator The core responsibilities of this position are: (1) Case Screening and Coordination (2) Case Research and Statistics (3) Effective Communication and Customer Service, and (4) Other duties as assigned.
EXAMPLE OF DUTIES
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. (1) Case Screening and Coordination: Screen cases to determine appropriate case track assignments according to the Unified Family Court modelAssess and identify cases involving high conflict or multiple case issuesCoordinate cases to minimize conflicting court ordersDemonstrate flexibility and creativity in addressing the individual needs of a family or caseManages and prepares cases for court hearings by preparing historical summations, and researching and providing corresponding cases and other documentation pertinent to the case and/or litigants.(2) Case Research and Statistics: Review various databases to determine cross-over casesCompile statistical information and prepare family division reports to determine court performanceConduct case research and compose accurate case reports (3) Effective Communication and Customer Service Assist litigants in person, by telephone and via correspondence; provide case status information, referrals to appropriate community agencies and reviews pro se filings for judges. Effectively communicate ideas and thoughts, both verbally and in written word, to pro se parties and attorneysClearly and effectively communicate procedures and goals to othersAsk appropriate questions in order to provide a common understanding of procedures and goals necessary in a caseProvide quality customer service by timely responding to inquiriesMaintain composure when dealing with potentially challenging or adversarial parties(4) Other duties as assignedServe as the liaison between the Citizen’s Review Panel and the Court
SUPPLEMENTAL INFORMATION
EDUCATION and/or EXPERIENCE Graduation from an accredited four-year college or university with a bachelor's degree in public or judicial administration, criminal justice, social work, or a related social science Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.One year of work-related experienceExperience working with or within the court system as well as case management experience is preferredA Juris Doctorate degree from an accredited law school may substitute for two years of the recommended experience. CERTIFICATES, LICENSES, REGISTRATIONSState of Florida Notary Public certification is required (within 30 days of hire). SUPERVISORY RESPONSIBILITIESNone LANGUAGE SKILLSAbility to read, analyze and interpret detailed instructions, correspondence and memos. Ability to write and understand case management reports, correspondence and statistical reports. Ability to effectively present information and respond to questions from court administration, judges and other governmental agencies, attorneys and pro se’ litigants. MATHEMATICAL SKILLSAbility to work with mathematical concepts, such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. REASONING ABILITYMust be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must be able to evaluate problems, isolate key issues, research and develop alternative solutions and to present management with recommendations that include, at a minimum, the advantages, the disadvantages, and the cost and staff impact of recommendations. PHYSICAL DEMANDS While performing the duties of this position you are regularly required to walk, talk or hear, frequently required to sit and reach with hands and arms, occasionally required to stand, use hands to handle or feel, and must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision and ability to adjust focus. WORK ENVIRONMENTThe noise level in the work environment is usually moderate. EQUIPMENT UTILIZEDPersonal computers, printer, telephone, fax machine, copier, scanner, and shredder.
WHY YOU SHOULD APPLY TO THE AOC?Great working environmentGrowth and Development OpportunitiesMedical, Dental, Vision other supplemental insurances offeredSick Vacation Paid Time OffPaid HolidaysRetirement plan options (Pension or Investment)457 Deferred CompensationTuition AssistanceEmployee Assistance ProgramKEY REQUIREMENTSGraduation from an accredited four-year college or university with a Bachelor’s degree in public or judicial administration, business, criminal justice, social work or a related social science. Related experience may substitute on a year-by-year basis. One year of Dependency court experience and/or dependency related experience is preferred. State of Florida Notary Public certification is required (within 30 days of hire).Knowledge of Dependency Court programs and the dynamics of how they interface with Unified family Court Concepts for effective case managementKnowledge of Family Law Court programs and the dynamics of how they interface for effective case managementKnowledge of juvenile dependency, family law statutes and rules of civil procedureKnowledge of court procedures and understanding of basic legal terminologySUMMARYThis is a professional and highly responsible case management position within Unified Family Court. The essential function of this position is to assist judges and magistrates with the timely disposition of cases through case management and case monitoring. This position is responsible for providing information to litigants and trial court staff, such as reviewing filings; managing and preparing cases for court hearings; briefing judges, attending hearings and other trial court proceedings. Maintaining records; scheduling hearings; and performing related administrative support functions, as well as training and assisting new personnel. The Court Program Specialist II is responsible for case screening, analysis and coordination of family law cases; including domestic relations, domestic violence, juvenile dependency and delinquency cases. This position will work closely with the Judiciary, Magistrates and Family Director. Program work is performed under the general supervision of the Program Coordinator The core responsibilities of this position are: (1) Case Screening and Coordination (2) Case Research and Statistics (3) Effective Communication and Customer Service, and (4) Other duties as assigned.
EXAMPLE OF DUTIES
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. (1) Case Screening and Coordination: Screen cases to determine appropriate case track assignments according to the Unified Family Court modelAssess and identify cases involving high conflict or multiple case issuesCoordinate cases to minimize conflicting court ordersDemonstrate flexibility and creativity in addressing the individual needs of a family or caseManages and prepares cases for court hearings by preparing historical summations, and researching and providing corresponding cases and other documentation pertinent to the case and/or litigants.(2) Case Research and Statistics: Review various databases to determine cross-over casesCompile statistical information and prepare family division reports to determine court performanceConduct case research and compose accurate case reports (3) Effective Communication and Customer Service Assist litigants in person, by telephone and via correspondence; provide case status information, referrals to appropriate community agencies and reviews pro se filings for judges. Effectively communicate ideas and thoughts, both verbally and in written word, to pro se parties and attorneysClearly and effectively communicate procedures and goals to othersAsk appropriate questions in order to provide a common understanding of procedures and goals necessary in a caseProvide quality customer service by timely responding to inquiriesMaintain composure when dealing with potentially challenging or adversarial parties(4) Other duties as assignedServe as the liaison between the Citizen’s Review Panel and the Court
SUPPLEMENTAL INFORMATION
EDUCATION and/or EXPERIENCE Graduation from an accredited four-year college or university with a bachelor's degree in public or judicial administration, criminal justice, social work, or a related social science Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.One year of work-related experienceExperience working with or within the court system as well as case management experience is preferredA Juris Doctorate degree from an accredited law school may substitute for two years of the recommended experience. CERTIFICATES, LICENSES, REGISTRATIONSState of Florida Notary Public certification is required (within 30 days of hire). SUPERVISORY RESPONSIBILITIESNone LANGUAGE SKILLSAbility to read, analyze and interpret detailed instructions, correspondence and memos. Ability to write and understand case management reports, correspondence and statistical reports. Ability to effectively present information and respond to questions from court administration, judges and other governmental agencies, attorneys and pro se’ litigants. MATHEMATICAL SKILLSAbility to work with mathematical concepts, such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. REASONING ABILITYMust be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must be able to evaluate problems, isolate key issues, research and develop alternative solutions and to present management with recommendations that include, at a minimum, the advantages, the disadvantages, and the cost and staff impact of recommendations. PHYSICAL DEMANDS While performing the duties of this position you are regularly required to walk, talk or hear, frequently required to sit and reach with hands and arms, occasionally required to stand, use hands to handle or feel, and must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision and ability to adjust focus. WORK ENVIRONMENTThe noise level in the work environment is usually moderate. EQUIPMENT UTILIZEDPersonal computers, printer, telephone, fax machine, copier, scanner, and shredder.