IT Support Engineer

Description

Join Our Team as an IT Support Engineer!

Are you a tech-savvy problem solver with a passion for keeping systems running smoothly? We’re looking for a skilled IT Support Engineer to join our team and play a vital role in maintaining and improving our IT infrastructure. In this role, you will troubleshoot technical issues, implement innovative solutions, and ensure our technology operates seamlessly. If you thrive in a fast-paced environment and enjoy tackling IT challenges, we want to hear from you!

Full-Time employees of the Florida State Fair Authority enjoy such benefits as medical, dental, vision, employer paid term life & disability insurance, 457 (b) retirement investment plan with a company match and a robust PTO accrual and paid holidays.

Key Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Monitor and maintain IT infrastructure, including servers, networks, and security systems.
• Document and track support requests and resolutions using a ticketing system.
• Assist with the deployment and management of software updates and patches.
• Collaborate with other IT team members to improve processes and systems.
• Provide training and support to end-users on IT-related topics.
• Participate in on-call rotation for after-hours and weekend support.
  
  

Fair Responsibilities

• Ensure accurate installation, configuration, and certification of workstations, printers, cameras, servers, network, and vendor coordination related to the systems.
• Facilitate an efficient process for the installation or relocation, configuration, and customization of workstations for fair-time only employees.
• Support Credentials operations by assisting with the printing of tickets and badges within the automated ticket system.
• Perform additional work-related duties as needed.
  
  

The Florida State Fair Authority is a drug free workplace and an equal employment opportunity employer.

Requirements

QUALIFICATIONS/EDUCATION/CERTIFICATIONS:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience as an IT Support Engineer or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with network administration and troubleshooting.
• Familiarity with IT security practices and tools.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A , Network , Microsoft Certified: Azure Fundamentals, Cisco CCNA) are a plus.
  
  

Knowledge, Skills And Abilities

• Ability to receive, organize, plan, and complete complex work assignments in a timely fashion
• Strong skills in properly utilizing diagnostic hardware and software
• Ability to be proactive, take ownership, and independently develop and implement new technologies
• Excellent communications and customer service skills and the ability to operate courteously under pressure
• Knowledge of Spiceworks, Counterpoint, and Paylocity
• Strong skills working in Word, Excel, MS SQL, Oracle, Access, Windows Server 2019 , VMware, and Office 365 products
• Ability to lift and install equipment up to 80 pounds
• Ability to work flexible hours including, but not limited to, early mornings, late evenings, weekends and holidays as well as 24/7 coverage for major system outages
  
  

Physical Demands/Working Conditions

Duties are performed primarily in an office setting. Operates computer and standard office equipment, such as telephone and copier/printer. Must be able to stand, walk, sit, use hands, talk, hear, taste/smell, lift or move (up to 80 pounds) and occasionally reach with hands and arms. On rare occasions, may be exposed to environmental conditions such as wet/humid areas, work near mechanical parts, and work in high precarious places, outdoor weather conditions, and risk of electrical shock.