What are the responsibilities and job description for the Lead Receptionist position at Florida?
As a Zuma Lead Receptionist, you manage reservations, coordinate seating arrangements, and provides support to the reception team. Your ability to maintain a welcoming and efficient front-of-house environment will be essential in upholding Zuma’s high standards of service.
Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities : Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.
Life at Zuma
At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values :
Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do
Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness
Embrace the Energy - we bring passion and positivity to everything we do
Main Duties
Your key responsibilities will include :
- Welcome guests upon arrival with a friendly greeting and escort them to their designated table, ensuring a positive first impression
- Manage the reservation system, including taking bookings, confirming reservations, and managing the seating plan
- Assist in managing the waitlist and seating chart, optimizing table turnover and accommodating guest preferences in the absence of the Maitre D’ or Reception Manager
- Provide accurate wait time estimates and manage guest expectations during peak dining hours
- Handle phone calls and inquiries for guests with to-go orders (where applicable), special requests, and provide general information about the restaurant
- Maintain a tidy and organized host stand area, including menus, reservation books, and guest amenities
- Assist with various tasks as needed, including seating guests in the bar area, helping with coat check, and directing guests to restrooms
What We Look For
Our ideal candidate embodies our values and the following :
Benefits
We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.
As part of our team, you’ll enjoy :
Our Commitment to Inclusivity
We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.
Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.
