What are the responsibilities and job description for the Member Service Specialist - Full time - Credit Union position at Floridacentral CU?
Member Service Specialist – Lakeland branch (Base rate Incentives)
- To assist members and potential members with their Credit Union needs directly and through other Member Service Representatives; provides expertise with respect to more complex Credit Union services such as IRAs, certificates of deposit, electronic funds transfer, home banking, etc.; explains services, sets up new accounts, lending activities, respond to problems, and direct members to the appropriate people.
- Responsible for cross selling all credit union products and services to achieve corporate goals.
- Assists members with opening and closing accounts, takes and closes loans; answers questions about products and services and resolves problems that are within their authority to resolve.
- Assists other Member Service Reps with technical problems and questions relating to complicated products and regulations.
- Refers problems that are beyond their authority to their supervisor, along with their recommendations.
- Coaches and mentors other Member Service Reps in their daily duties.
- Identifies cross sell opportunities and cross sells services to members.
- 401(k) w/ up to 5% matching
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurances
- FSA
- Paid Vacation, Sick & Holiday hour
