What are the responsibilities and job description for the Customer Service Representative position at Florim USA?
About Us:
Florim USA, the American subsidiary of Florim Group, is a leading provider of porcelain tile solutions based in Clarksville, TN. We pride ourselves on our commitment to innovation, quality, and ecological mindfulness. With over two decades of experience, our facility stands as one of North America's largest and most technologically advanced porcelain manufacturing plants. At Florim USA, we're dedicated to producing sustainable, high-quality products while making a positive impact on society and the environment. Distributed under our MILE®stone brand, Florim USA proudly offers uniquely styled, Sustainable Tile, made in the USA, in over 2500 stores nationwide.
Job Summary:
We’re looking for a detail-oriented and highly communicative Customer Service Representative to join our team! In this role, you’ll manage customer orders, resolve issues, and ensure timely shipments of our porcelain tile products. Resolves issues with production, ordering, shipping, and storing of porcelain tile by performing the following duties:
Essential Functions:
- Communicate with customers via phone and email to process orders, claims, and credits.
- Coordinate with the warehouse for shipping and resolve any delays or issues.
- Maintain accurate records in our SAP system and assist with inventory management.
- Build strong relationships with clients, keeping them informed about products, pricing, and availability.
- Work with the production planning team to ensure customer needs are met.
What We’re Looking For:
- 4-5 years of Customer Service experience
- SAP experience or familiarity with ERP systems (preferred).
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Strong organizational skills and the ability to manage time well.
- Excellent communication skills, both written and verbal.
- Typing speed of 35-40 WPM (required).
- Experience in client relations or customer success is a plus.
SALARY AND BENEFITS
Florim USA offers competitive compensation and benefits, including:
- Starting Pay: $19.00 to $22.00 per hour
- Benefits 30 days after Hire
- Free Employee Medical Insurance with Annual Physical.
- Discounted Dental, Vision, and other insurance packages.
- 401(k) with Company Match.
- 2 Weeks Paid Vacation and 9 Paid Holidays.
- Tuition Assistance (after one year).
- Employee Discounts on Tile.
Florim USA is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.
Florim USA provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
Salary : $19 - $22
