What are the responsibilities and job description for the Customer Service Representative – Entry Level position at Flourish Incorporated?
We are currently seeking a dedicated Customer Service Representative to join our team. This entry-level role offers an exciting opportunity to work in a client-facing environment while supporting event marketing and charity initiatives. If you are passionate about customer service and interested in contributing to community-driven projects, this is the ideal position for you.
Position Overview:
As a Customer Service Representative, you will be the first point of contact for clients and customers. You will address inquiries, provide information, and ensure a positive experience for all individuals. This role supports event marketing efforts by assisting with event-related tasks and delivering outstanding customer service, contributing to the success of various charitable initiatives.
Key Responsibilities:
Customer Inquiries: Professionally and promptly address customer inquiries, ensuring their needs are met and questions answered.
Event Support: Assist with event setup and operations to ensure smooth processes and high levels of customer satisfaction.
Client Communication: Provide clients with detailed information about services and charity initiatives, enhancing their experience.
Issue Resolution: Proactively resolve customer concerns, offering effective solutions to ensure satisfaction.
Record Management: Maintain accurate and organized customer records, ensuring timely updates.
Client Registration: Assist with event registration and related tasks to ensure a seamless client experience.
Team Collaboration: Work closely with team members to deliver excellent service and support event success.
Continuous Improvement: Gather feedback from clients to improve service quality and help drive improvements.
Requirements:
Strong verbal and written communication skills to effectively engage with clients and team members.
A customer-focused mindset with a passion for delivering excellent service.
Ability to handle multiple tasks and adapt to a fast-paced environment.
Previous customer service experience is a plus, but not required.
Interest in event marketing and charity initiatives is highly encouraged.
Benefits:
Competitive salary with performance-based bonuses and incentives.
Gain practical experience in event marketing and charity initiatives with opportunities for career growth.
Work in a supportive, collaborative environment that values teamwork and success.
Contribute to meaningful events that make a real difference in the community.
Why Join?
Gain hands-on experience in event marketing and charity-focused initiatives.
Work in a creative, fast-paced environment that fosters innovation and personal growth.
Be part of a team committed to making a positive impact on communities and supporting charitable causes.
Salary : $35,000 - $55,000
