Health Coach-Social worker

Position Summary

Under the direction and supervision of Structured Family Caregiver (SFC) Manager, aligning with the Director of Sales, the Health Coach- Social Worker implements scheduling strategies and coaching that support Primecare Home Care Services and its Field Training Offices. Making

sure our clients and caregivers are taken care of is a big part of this position. The Health Coach-Social Worker is responsible for scheduling and completing semi-quarterly home visits with the client and caregiver, reporting any changes in needs to the care management companies. The Health Coach- Social Worker supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. This individual provides dedicated support, education, and guidance to caregivers, giving them tools

and confidence to enable better care for loved ones at home. This person is required to travel within 195-mile radius from their designated work site to provide the in-person meetings. Support and resources are provided via telephony and digital chat technology, using evidence-

based methods of care that address both health care and social needs.

Responsibilities

• Engage, motivate, coach, and educate caregivers via face-to-face meetings.
• Assess caregiver and care recipient needs; coach and empower caregivers to develop and achieve goals.
• Manage a schedule to ensure all visits are completed as required by state regulations.
• Visits must be scheduled every semi-quarterly based on initial packet information.
• In collaboration with key stakeholders, determine caregiver and client eligibility; problem solve to efficiently move families into service.
• Track, manage and document every visit in Caryfy making sure all visits are completed timely and info is documented timely ensuring compliance with state mandates.
• Research opportunities for referral to external supports and services
• Document and report on coaching activity with a focus on quality and outcomes; make recommendations as appropriate.
• You will collaborate with consumers & caregivers to complete Quality Assurance compliance items on a semi-annual basis.
• Escalate issues when appropriate to the SFC manager as it pertains to consumer changes in status.