What are the responsibilities and job description for the Loaner Fleet Coordinator - Flow BMW of Winston Salem position at Flow Automotive Companies?
Flow BMW of Winston Salem is seeking a Loaner Fleet Coordinator. The Loaner Coordinator will work as a member of the Service team in order to reach the goals established by and in concert with the store leadership and manufacturer. He or she will maintain ethical standards, work habits, and customer satisfaction standards.
Daily responsibilities will include but will not be limited to:
- Wearing proper professional attire as stated by the manager
- Using excellent written and verbal communication skills, including the ability to learn, retain and improve on the loaner process
- Maintaining excellent attendance and timeliness in arrival to work and completion of assigned projects and duties
- Maintaining a polite, professional tone with internal and external customers as well as staff and colleagues at all times
- Answering incoming calls within three rings and with courteous phone etiquette Listen attentively to the needs of incoming calls and transfer determined by the scripts and policies
- Greeting and welcoming guests in a professional and courteous manner
- Keeping your work area clean and presentable at all times
- Ensuring Loaner vehicles are used for the express purpose of providing customers with alternative transportation when necessary
- Maintaining and updating loaner tracking software for every agreement
- Tracking and improving loaner vehicle efficiency and vehicle utilization to provide optimal loaner fleet availability with minimal fleet size
He or she will be expected to:
- Regularly communicate with service advisors to ensure vehicles are returned quickly
- Manage support personnel
- Ensure all legal documentation compliance (Vehicle registrations, tag renewal, client insurance documentation, contract & damage reports)
- Review TSD reports and implement action plans for concerns (i.e. high length of loan, mileage, low utilization
- Ensure a mobile/premium experience is provided to the client
- Develop and train support staff with proper process that ensure a consistent client experience
- Mediate and resolve issues between the client and the dealership
- Effectively communicate with the CRC, advisors and management of the daily loaner count and throughput.
- Notify management of any shortages in daily fleet count and identify process improvements necessary to resolve the matter
- Ensure a proper walk around is performed on every vehicle (in and out of fleet) is being performed
- Determine what/when loaners need added/removed from the fleet with sales management
We provide ongoing training and future career opportunities to those willing to contribute the effort and time. We prefer to promote from within our company and will help you reach your potential. We will train anyone new to the industry, including onsite and manufacturer instruction, and other technical training, as needed.
Flow Automotive Companies is committed to being on the cutting edge of the transportation industry and needs like-minded individuals to join our team. Our growth has been driven by a strategy to attract and develop high achieving people of outstanding character who are committed to operational excellence and to providing extraordinary personal service. Flow operates 54 automotive franchises representing 26 manufacturers in 10 cities and employs over 2,200 people in North Carolina and Virginia.
Flow provides competitive earning opportunities and a comprehensive benefits plan including:
- Medical, dental, and life insurance (including dependent coverage)
- Paid time off
- Paid volunteer time
- 401(k) Retirement Plan and Financial Wellness Program
- Thrive@Flow Wellness Program
- Employee pricing for automotive service and vehicle purchases
- Scholarship program for children of employees
Applicants must pass a pre-employment drug screening.
Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
