Business Development Associate

Summary: The Business Development Associate is responsible is to identify new customer sales opportunities and manage existing business. Responsibilities: Develop new accounts and implement plans for growth in existing accounts, using consultative selling and closing skills. Nurture leads with goal of converting them to customers and managing referrals from existing  customers. Grow existing accounts through organic selling (suggest other products and services) and refer to outside sales team potential significant opportunities.  Provide accurate quotes and follow-up, order entry into order fulfillment system to initiate sales process. Develop and maintain product and industry knowledge.  Continually provide feedback on sales opportunities to outside sales.  Close customer deals Track weekly, monthly and quarterly performance and sales metrics. Set up sales call opportunities for Outside Sales Representative Initiate calls to customers with information requiring product knowledge, expediting responses, order delays, order status, production delays, credit problems, etc. Initiate calls to customers with information requiring product knowledge, expediting responses, order delays, order status, production delays, credit problems, etc. Provide timely (within 24 hours) feedback to customers regarding any changes in order status, beyond original quotation Provide customers with a personalized level of customer service that reinforces the importance of customer satisfaction. Practice and adhere to Company operating procedures, process, policies and core values.  Training of new inside sales team members.Participate in vendor training. Other Duties: Training of new inside sales team members.Participate in vendor training. Schedule Training Trailer Scheduling service & Repair Follow-up on tradeshow leads Manage customer contact strategy (TBD) Participate in sales forecasting activities. Develop sales goals and objectives withCompany management Develop operating procedures by job function Publish inside sales target the last Monday of the month Establish annually and track sales goals Complete SOP for training and in the event someone is gone.