What are the responsibilities and job description for the Head of Facilities position at Flow?
About the Company
Flow aims to create a superior living environment that enhances the lives of our residents and communities by developing, acquiring, owning, and managing multifamily apartment buildings and the services and technology inside those buildings.
Fulfilling our mission will require an exceptional group of people whose collective output is greater than the sum of its individual parts. Our team members are energized by the opportunity to impact our residents' lives in meaningful ways. They are bold and creatively ambitious, driven by relentlessly high standards, act with a sense of urgency and accountability, and always, above all, operate with integrity, loyalty, and trust.
About the Role
As the Head of Facilities, you will play a pivotal role in shaping the strategic direction and operational excellence of our maintenance programs. Reporting directly to the Head of Operations / Property Management, you will oversee teams of dedicated professionals, developing best-in-class maintenance programs across our diverse portfolio of multifamily properties.
Responsibilities
- Provide technical and operational support to maintenance and operations teams, create efficiencies, and meet maintenance performance standards
- Develop, implement, and improve preventative maintenance programs
- Inspect and audit properties to verify they are following company policies and procedures
- Lead mitigation and remediation of larger maintenance-related issues
- Identify life safety, employee safety, and physical hazards on-site and provide corrective solutions.
- Ensure effective oversight and execution of work orders, unit turns, standard R&M, and preventative maintenance
- Lead recruiting, interviewing, onboarding, training, and mentoring of facilities teams
- Work directly with the Executive team to implement company and ownership goals for each property, centered around maximizing revenue and controlling expenses
- Perform quarterly business reviews with regional service contractors to ensure they are performing to the requirements of their contracts and providing high-quality work
- Monitor budgets and turnover expenditures to come up with cost reduction recommendations
- Monitor and evaluate business performance by implementing and measuring key metrics surrounding but not limited to : preventative maintenance, compliance and inspections, standard operational reporting (e.g., work orders, unit turns), and resident feedback
- Work closely with the Capital Projects Team, ensuring on-time and under-budget delivery of deferred maintenance projects, and providing support where necessary
- Ensure properties are operating in accordance with all federal, state, and local requirements, including but not limited to OSHA, EPA, NFPA, electrical and building codes
- Ensure compliance with company safety policies, and quickly identify and remediate safety hazards
- Ensure facility team members complete required training and assist in developing and facilitating additional hands-on maintenance training classes
- Perform regular portfolio-wide analyses of service contracts and system uptime
- Review costs, scope, and performance of all recurring maintenance contracts, and recommend vendor and scope changes as necessary
- Compare contract scopes and costs between properties and regions to surface opportunities for improvement and / or savings
- Analyze and work to improve critical systems uptime (e.g., elevators, HVAC, electrical, fire & life safety)
- Oversee all major critical systems repairs and upgrades
- Required to visit all properties within the portfolio to ensure the efficient operation and coordination of all facilities departments.
Ideal Background
Benefits
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and / or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.
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