What are the responsibilities and job description for the Delivery Operations Shift Lead position at FLOWER CO.?
FLOWER CO. operates a licensed cannabis delivery service. The company is growing and looking for Delivery Driver Shift Leads to join our close knit, customer-focused team to help us supply California with the best buds on the market! This position is the cornerstone of our company. The type of people who do well in this role are customer service oriented, have a positive and professional attitude, are dedicated to making our customers happy, and have a passion for cannabis products.
Our Shift Leads are part of our secret sauce. They love solving problems, thinking critically, and managing/mentoring a diverse, high-performing team of Drivers. In this role, you will oversee and supervise our driver fleet while supporting daily operations including picking and packing orders, planning routes, dispatching drivers, managing inventory, handling cash and any additional tasks your manager assigns. This position ensures we meet our customer SLA’s and continuously improve our customer experience. Additionally, Shift Leads will be responsible for instilling a culture at the depot that supports our purpose and core company values.
What you’ll do- Following company standard operating procedures, creating and updating as needed
- Lead a team of drivers to accomplish shift goals
- Coordinate daily tasks and roll out new systems and features
- Be a subject matter expert on FLOWER CO. operations and services
- Report performance metrics to Operations Managers
- Problem-solve along with other teams to resolve fulfillment, inventory, and delivery issues
- Complete inventory counts regularly
- Report all violations to Operations Managers
- Record and report daily metrics
- Abide by all cannabis regulations & compliance procedures
- Execute delivery operations by dispatching drivers, picking and packing orders, handling cash, and completing daily depot tasks
- Manager multiple drivers on route at once
- Help keep our workspace clean and organized
- Friendly, effective communication with peers, supervisors, managers, etc.
Perks:
- Structured shifts, scheduled in advance
- Product discounts (10% off and free delivery!)
- Awesome teammates
- Great working environment
- Develop useful industry knowledge base and skillset
Who you are:
- Must be over the age of 21
- Fluid with business software systems or experience with e-commerce software
- Previous management and or keyholder experience
- Ability to multitask, organize, problem-solve, and prioritize issues
- Action and results-oriented
- Ability to work weekly morning and night shifts, including weekends
- Have excellent organizational and time management skills
- Self-motivated team player with an entrepreneurial spirit
- Punctual and able to support specific department KPIs
About the CEO
Ted Lichtenberger is a former McKinsey consultant, Y Combinator alumnus, and serial cannabis founder. In addition to FLOWER CO., Ted also co-founded Old Pal and supply chain company, West of West. Check out his LinkedIn to get to know him better: https://www.linkedin.com/in/tedlichtenberger/.
About FLOWER CO.
FLOWER CO. sells weed on the internet. We've built an end-to-end software and operations system for sourcing, fulfillment, delivery, and e-commerce in a highly regulated industry. We’re tackling big, unique problems to solve in a massive space that is growing exponentially with wider legalization.
FLOWER CO. is backed by some of the best investors in Silicon Valley and OG cannabis industry insiders. By working with us, you’ll get amazing exposure to all of the workings of a successful cannabis startup from tech and cannabis industry veterans. Join our dream team and grow with us!
FLOWER CO. is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. FLOWER CO. is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know.
