What are the responsibilities and job description for the Operations Coordinator - Sales Support position at Flowhub?
At Flowhub, we’re on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today, over 1,000 dispensaries trust Flowhub’s point-of-sale, inventory management, business intelligence, and mobile solutions to process $3B in cannabis sales annually.
We are looking for a highly organized and proactive Operations Coordinator to support our Sales Team and ensure a smooth transition for customers from signed deals to fully onboarded and live accounts. This role is critical in keeping sales processes moving efficiently, troubleshooting any roadblocks, and providing excellent communication with both customers and internal teams.
The ideal candidate is a self-starter who thrives in a fast-paced environment, takes initiative and isn’t afraid to hustle to get things done. Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously are essential.
Key Responsibilities:
Point of Sale (POS) Operations
This role is open to anyone within the United States, except for candidates in CA, NY, and WA, with compensation that aligns with your location. Starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is eligible for a competitive benefits package that includes: medical, dental, vision, life & disability insurance, 401(k) retirement plan, paid holidays, unlimited paid time off, and other benefits.
SALARY RANGE: $55k-$65k per year Equity
Compensation Range: $55K - $65K
We are looking for a highly organized and proactive Operations Coordinator to support our Sales Team and ensure a smooth transition for customers from signed deals to fully onboarded and live accounts. This role is critical in keeping sales processes moving efficiently, troubleshooting any roadblocks, and providing excellent communication with both customers and internal teams.
The ideal candidate is a self-starter who thrives in a fast-paced environment, takes initiative and isn’t afraid to hustle to get things done. Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously are essential.
Key Responsibilities:
Point of Sale (POS) Operations
- Follow up with newly signed customers to collect payments and schedule onboarding.
- Coordinate with the Implementation Team to guide customers through the onboarding process to ensure a successful Go Live.
- Monitor Salesforce data to ensure customers are progressing smoothly and proactively address any bottlenecks.
- Communicate effectively with customers, providing clear expectations and updates throughout the process.
- Weekly meetings with sales leadership to provide updates or review issues
- Collect required documentation from customers and submit finalized agreements to payment vendors.
- Manage shipping information for payment terminals, handle administrative tasks within third-party portals, and coordinate support issues with external vendors.
- Ensure payment terminals are properly functioning and integrated with Flowhub and that customers are successfully set up to go live.
- Assist customers in adopting new payments products as they are launched.
- Organized & Detail-Oriented – You keep things running smoothly and don’t let details slip through the cracks.
- Strong Communicator – You’re comfortable talking to customers, setting expectations, and following up to ensure progress.
- Problem Solver – You anticipate roadblocks and proactively find solutions.
- Self-Starter – You take initiative, stay on top of tasks, and aren’t afraid to hustle to get things done.
- Tech-Savvy – Experience with Salesforce, third-party portals, and payment processing systems is a plus.
This role is open to anyone within the United States, except for candidates in CA, NY, and WA, with compensation that aligns with your location. Starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is eligible for a competitive benefits package that includes: medical, dental, vision, life & disability insurance, 401(k) retirement plan, paid holidays, unlimited paid time off, and other benefits.
SALARY RANGE: $55k-$65k per year Equity
Compensation Range: $55K - $65K
Salary : $55,000 - $65,000
