Support Engineer

At Flowhub, we’re on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today, over 1,000 dispensaries trust Flowhub’s point of sale, inventory management, business intelligence, and mobile solutions to process $3B cannabis sales annually.

We are seeking a skilled Support Engineer to join our team. The ideal candidate will provide exceptional customer support and application assistance while leveraging their experience in SQL, API management, software, and monitoring tools.

The role demands a strong understanding of technical troubleshooting and an ability to communicate complex issues effectively. You will work closely with the product support and engineering teams and interact daily with our customers.

Responsibilities:

• Provide timely and effective technical support to customers and our partners via various channels (phone, email, chat, etc.).
• Troubleshoot and resolve customer issues related to applications, software, and technical inquiries.
• Utilize SQL skills to analyze databases and provide data-driven solutions.
• Work with APIs, understanding their functionality and resolving related issues.
• Monitor systems, applications, and infrastructure to ensure smooth operation and proactively identify and resolve potential issues.
• Maintain clear and detailed documentation of customer interactions and technical issues.
• Collaborate with cross-functional teams to escalate and resolve complex technical problems.
• Share information with team members and other teams related to skills training and new product offerings.
  
  

Requirements:

• Minimum of 3 years of experience in customer and application support roles.
• 1-2 years of hands-on experience with SQL and proficient in querying databases.
• Proven experience working with APIs, understanding their integration, and troubleshooting.
• Familiarity with monitoring tools and practices to ensure system stability.
• Excellent problem-solving and analytical skills.
• Strong communication abilities to articulate technical concepts to non-technical users.
• Ability to work independently and within a team in a fast-paced environment.
• Certification or training in relevant technical areas is a plus.
  
  

Preferred Qualifications:

• Experience with specific software or applications related to the industry.
• Familiarity with troubleshooting using browser tools, internal debug views, internal logging, and more.
• Knowledge of scripting languages (Python, JavaScript, etc.) for automation tasks.
• Knowledge of Git source control and software release cycles.
• Prior experience in a similar role in SaaS is preferred
  
  

This role is open to anyone within the United States, except candidates in CA, NY, OR, and WA, with compensation that aligns with your location. Starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is eligible for a competitive benefits package that includes medical, dental, vision, life & disability insurance, 401(k) retirement plan, paid holidays, unlimited paid time off, and other benefits.

Base Salary: $70,000 - $80,000 Equity

Compensation Range: $70K - $80K