What are the responsibilities and job description for the CSR - Customer Service Representative position at Flowing Rivers Medical Equipment LLC?
Job Overview
GENERAL SUMMARY:
The Customer Services Representative assists patients in making decisions regarding
the rental or purchase of home medical equipment and respiratory therapy services and
supplies. Duties will include providing product information, verifying payment source and
coverage criteria, completing orders, coordinating delivery, and assembling
patient/customer files and records.
ACCOUNTABILITY:
The Customer Services Representative reports directly to the Office Manager.
ESSENTIAL RESPONSIBILITIES:
1. Assists in over-the-counter sales and/or rentals by identifying needed equipment
and supplies and instructing patients in the safe and proper use, including
maintenance.
2. Receives orders by telephone or fax and prepares all necessary paperwork to
ensure timely delivery and set-up.
3. Review and process all necessary paperwork related to billing and collection.
4. Obtain and verify insurance coverage for all sales and rentals before equipment
and supplies are delivered.
5. Review, prepare and maintain all documentation to be included as part of the
customer file.
6. Receive and distribute all incoming mail.
7. Contact physicians, when necessary, to clarify orders received with respect to prescribed home medical equipment and respiratory therapy services and supplies. 8. Collect payments from customers who obtain equipment and/or supplies on a cash-and-carry basis. 9. Conduct a weekly inventory of retail sales items and arrange for the reorder of depleted stock. 10. Other duties as assigned.
KNOWLEDGE, SKILLS AND ATTRIBUTES:
1. Demonstrate good verbal and written communication skills.
2. Be capable of sound and mature judgment.
3. Possess excellent telephone skills and an ability to interact with patient/customers.
4. Be computer literate and comfortable using it.
5. Exhibit good personal hygiene and grooming.
EDUCATION AND EXPERIENCE:
1. High school diploma or equivalent with additional college preferred.
2. Minimum one-year prior office experience required.
3. Prior knowledge of the medical field, with experience in home health care
desirable but not necessary.
4. Prior experience in processing health insurance claims is strongly preferred.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- On-the-job training
Shift:
- 8 hour shift
Ability to Commute:
- Atlanta, GA 30344 (Required)
Ability to Relocate:
- Atlanta, GA 30344: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $17