What are the responsibilities and job description for the Inside Account Manager - Geismar, LA position at Floworks International LLC?
National Valve is a master stocking distributor for Velan and Flouroseal hydrofluoric acid valves in North America. Since 1997, National Valve has served the oil and gas, refining, petrochemical, power, industrial, pharmaceutical, process, marine and offshore industrial markets through our wholesale distribution customers.
National Valve is a division of FloWorks International LLC, which is a privately held company located in Pasadena, Texas.
The Inside Account Manager is responsible for developing customer relationships by identifying customer needs, informing customers about the company's products or services, providing solutions, and recommending new and better products. Handles customer requests and issues via telephone, or email. Coordinates with the outside sales team and other departments to ensure that customers receive the best service possible. Responsible for increasing sales within a specified territory through the development of relationships with potential customers and strengthening relationships with existing customers. Responsible for attaining established sales quotas and part margin objectives.
Some of the exciting things you will do in this role...
- Respond to incoming customer inquiries, develop accounts, and generate quotes.
- Maximize gross margin sales through careful analysis during the quote process.
- Identify and act on opportunities to increase market share by growing sales.
- Provide product prices, delivery specifications and payment terms and by offering substitute products where appropriate.
- Assist outside sales and/or branch management in processing priority transactions.
- Work to understand customers’ business and determine customers’ requirements and expectations to recommend specific products and solutions and make value-added recommendations to increase sales.
- Enter and maintain customer orders & purchase orders.
- Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information.
- Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge.
- Monitor expected ship dates to ensure timely delivery and expedite as needed.
- Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);
- Perform other duties as required.
- Take reasonable care for the safety and health of yourself and others, report workplace hazards, injuries, or illness immediately.
Preferred Qualifications…
- Generally, 2-5 years of experience in related field; certification is required in some areas.
- Strong technical solutions and developmental skills.
- BS/BA in related discipline.
- Inside Sales experience is a plus.
The perks of working here....
- Tuition Reimbursement
- Competitive Pay Bonus
- Medical, Dental, Life, and Supplemental Benefits
- 401(K) retirement plan up to 4% company matching
- Employee Referral Program
- Volunteer Time Off
Environmental Job Requirements…
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Typically requires overnight travel less than 10% of the time.
This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.
FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. FloWorks is committed to fostering a culture where every individual is valued and empowered to contribute to a shared success.
FloWorks participates in the US Government’s E-Verify program.
