What are the responsibilities and job description for the Director, Engineering - NA SSO position at Flowserve Corporation?
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000 employees in 50 countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services.
Company Overview :
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety.
Position Overview :
The Director of Engineering for North America (NA) Services and Solutions (SSO) is responsible for leading a team of Project Engineers, Service Center Engineers, and Engineering Specialists to provide quick technical support for Flowserve’s pumps aftermarket business (upgrades, repairs, parts and onsite services). This role is responsible for developing the execution strategies and implementation tactics required to provide engineering support for the overall goals and objectives of the NA SSO business unit. The Engineering Director reports directly to the Director / GM – NA SSO and acts as a strategic partner to develop the overall NA SSO strategies and tactics required to achieve business objectives.
This role will report in matrix to the Global Services and Solutions Engineering Director to ensure that the North America Engineering team remains fully aligned with teams in Asia Pacific, Latin America, and Europe.
Essential Duties and Responsibilities :
- Build and maintain a high level of engineering performance and technical knowledge through mentoring / coaching, course training, and challenging on-the-job assignments.
- Drive key performance metrics for Year Over Year improvement in Safety, Quality, Operational Excellence, and Customer Experience.
- Partner with Sales and Commercial Operations to provide technical expertise to support business proposals for Flowserve’s installed pump base and / or new installations.
- Conduct managerial tasks, including recruiting and hiring new engineers, conducting performance appraisals, responding to poor performance and conduct, and reducing attrition.
- Work with other aftermarket engineers to investigate pump problems relating to design, manufacturing quality, or misuse. Record findings and implement improvements or fixes.
- Advise and guide manufacturing and vendors through deviations and non-conformances.
- Ensure that engineering data is maintained in the governance of enterprise systems / tools.
- Support the identification and implementation of advanced manufacturing and inspection tools and equipment.
- Seek out new and innovative ways to improve the overall repair, upgrade, and manufacturing process while improving Customer Experience.
Requirements :
Preferred Qualifications :
Skills and Capabilities :
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!
In California, the pay range for this position is $160,812.13 - $241,331.60 USD Annual.
Req ID : R-12776
Job Family Group : Engineering
Job Family : EN Engineering
EOE including Disability / Protected Veterans.
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Salary : $160,812 - $241,332
