Field Service Technician

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Summary

The Field Service Technician will travel to customer locations within 30 miles, very infrequently farther, to troubleshoot and repair all Flowserve Control Valve Unit products (valves, actuators and instrumentation) and solicit the sale and installation of spare parts. Our customers rely upon and consider the technician as a knowledgeable control valve resource. Technicians may be asked to repair, and overhaul competitor’s valves as needed.

Primary Responsibilities

• Make direct, in-person service calls in response to customer requests.
• Troubleshooting and repairing equipment in the field. The equipment will primarily consist of Flowserve Control Valve products but may also include control valve products of other manufacturers.
• Advise plant personnel on correct maintenance and operating procedures
• Provide both the company and the client an accurate record of work performed, and actions taken, with conclusions and recommendations as required.
• Check all equipment after installation and prior to startup of valves and associated equipment within the allotted time and in a professional manner, assuring that all customers’ problems are handled with a minimum delay.
• Write clear, concise daily reports to keep customer and manager apprised of job progress.
• Maintain accurate job paperwork, monitor time and materials charged to each job.
• Conduct required onsite safety training and requirements, complete JSEA prior to work performed, and maintain a safe work site.
• Perform valve walkdowns at customer facilities for large outage preplanning.
• Identify and attend training to develop personal knowledge and skills.
• Report to Manager for assignment in repair shop when no field service work is available and assist assembly department
• Provide technical support to customers whether emailed or phoned.
• Assist the engineering department with failure evaluations.
• Conduct diagnostic testing on control valves and interpret the results. Testing can be via SoftTools, Profiler, ValveSight, FAST Test, or StarTalk XP software.
• Proficient with HART, MODBUS and Foundation Fieldbus digital communication protocols.
• Maintain the highest standard of service to customers.

Requirements

• Mechanical Aptitude
• Instrument Tech graduate, precision Assembler, Shop Technician are welcome to apply
• Background in repair or maintenance of valves, actuators and instrumentation
• Computer skills
• Able to work overtime as required to minimize impact to customers.
• Must have a driver's license, clean driving record and background screen with DISA.
• HS Diploma / GED and 0-2 years relevant experience
• Physical activity, including frequent lifting up to 50 pounds, ascending/descending ladders, and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.

Preferred Experience/Skills

• 3 years in control valve experience (assembly, repair, & troubleshooting) and as a technical problem solver that has included the integration of actuation, control valves and instruments.
• Ability to work collaboratively with unfamiliar teams.
• Comprehensive working knowledge of Instrumentation and process control and the elements in a flow loop (PID control, flowmeters, different process sensors, transmitters, valves, analog and digital communications, DCS, PLC, and asset management systems).
• Ability to explain digital and mechanical concepts and articulate recommendations that detail value that customers are willing to pay for.
• Excellent writing and documentation skills regarding engineering reports and other documentation.
• Working knowledge about the main DCS and related Asset Management Systems (Emerson DeltaV/AMS; Yokogawa Centum VP/PRM; Honeywell Experion/FDM).
• Knowledgeable in removing, installing and starting-up digital products including software installations
• Knowledge of technical designs, engineering drawings, and schematics
• Knowledge of main valve competitors (Fisher, MN, Metso, Samson, CCI). Electric actuation competitors are a plus (Limitorque, Rotork, Auma, EIM, Coester, etc.)
• Knowledge and experience with FLS main digital positioner competitors ( Fisher, Masoneilan , Metso, Samson, Siemens, ABB, Foxboro).

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!

Req ID : R-12959

Job Family Group : Operations

Job Family : OP Field Service

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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